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13 May 2026 01:19

HikaShop - Transactional Emails, Market: Vendor Registration

Category: HikaMarket

Hello,

I understand perfectly what you are explaining, and I confirm it, I believe I have mentioned it more than once throughout this thread, of course I can create custom email templates from the interface for HikaShop emails. For example, I use them to notify the customer about new orders, when an order status changes, when a user registers, to notify the administrator, etc.

However, the specific issue is with HikaMarket emails, such as the vendor registration email sent to the vendor, the new order notification email sent to the vendor, etc. No matter if I assign my custom template to them, it is never used. It only recognizes the three templates that come predefined with HikaMarket: "vendor", "vendor_black", and "vendor_market".

I know that the language barrier may make it difficult for me to explain this better, but please believe me that I have tried everything you suggested, and even more, but it does not work the way you describe.

I will open another ticket to report it, if you think it is necessary.

Thank you!
10 May 2026 17:22

HikaShop - Transactional Emails, Market: Vendor Registration

Category: HikaMarket

Hello,

There is no hard coded templates in HikaMarket.
You can take a look at the plugin "hikashop/market" and see the function "onMailTemplateListing".
You should be able to create tempaltes in HikaShop and use them for any kind of email.
The issue you describe is not an HikaMarket issue ; but it's related to the HikaShop core.

Please note that if you create an override for a template, it won't be listed in the interface, only "templates" are listed, the override system is there to let you customize a file and not loose your modifications with updates ; the fact that an override is not listed is absolutely normal.
But you should be able to create new templates (without ".modified" ; it's a new template, not an override of a template which does not exist) and use it in HikaShop (all emails, even HikaMarket).
If it's not the case, please open a new thread for HikaShop.

Regards,
09 May 2026 21:56

HikaShop - Transactional Emails, Market: Vendor Registration

Category: HikaMarket

Hello,

As you mentioned, the email had a customization that I removed, but the problem persists. It's not possible to create a custom template that works with this email.

On the other hand, I insist that it is not possible to create a custom template and make it work with this email.

I have tried uploading via FTP a file named "vendor.html.modified.php" into the directory "/media/com_hikamarket/mail/template", but even if I upload 10 files, the interface only shows the 3 original ones.

Also, from the interface itself, I edit a template, make changes, and save it with the same name, for example "vendor". The result is that a modified file named "vendor.html.modified.php" is saved into the directory "/media/com_hikashop/mail/template", and it does not appear in the interface so that it can be selected.

Everything seems to indicate that there is some kind of internal bug where certain templates and working directories are hardcoded for HikaMarket.

I could replace the code of one of the existing templates via FTP with my own code — I tested it and it works — but when I install a component update, I will lose my customization, so it is only a partial solution.

I am really not finding a long-term solution. I need your help with this, since this is not the only email affected by this kind of issue.

Thank you!
07 May 2026 21:56

HikaShop - Transactional Emails, Market: Vendor Registration

Category: HikaMarket

Hello,

Regarding your second screenshot, yes, it looks like you have an email with an incorporated template.
But the email by default does not include the template ; you might have an email override.

Since you're using HikaMarket 6.1.0, the email content (HTML part) should start with :
<?php
/**
 * @package    HikaMarket for Joomla!
 * @version    6.1.0
 * @author     Obsidev S.A.R.L.
 * @copyright  (C) 2011-2026 OBSIDEV. All rights reserved.
 * @license    GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html
 */
defined('_JEXEC') or die('Restricted access');
?><table class="w600" border="0" cellspacing="0" cellpadding="0" width="600" style="margin:0px;font-family: Arial, Helvetica, sans-serif;font-size:12px;line-height:18px;">
	<tr>

Regards,
05 May 2026 00:51

HikaShop - Transactional Emails, Market: Vendor Registration

Category: HikaMarket

Hello

I think I have found part of the problem; if I associate any template with the email "Market: Vendor registration", such as "vendor_market.php", "vendor.php", or a custom template created by me, it always uses a default template with a green header and footer. As a result, the message arrives to the user with the header and footer duplicated, as shown in the screenshot.

However, if I select "none" in the template select box, meaning no template at all (see screenshots), the message arrives to the user with a green header and a green footer. This means that the green header and footer are defined directly in the mail View Builder.

My understanding is that, besides the fact that the email always uses the same template regardless of which one is selected — which seems to be a bug — I could work around it by writing my customization directly in the mail View Builder.

If you would like to review the issue that would be great, because other emails might have the same problem. Please let me know your thoughts about it.


Thank you very much!
04 May 2026 23:31

HikaShop - Transactional Emails, Market: Vendor Registration

Category: HikaMarket

Hello,

By default, the setting "market.vendor_registration.template" is "vendor_market".
So the default template would be "vendor_market.php" and not "vendor.php".

I checked the HikaMarket code and it loads the HikaShop mail class, ask it to get the email "market.vendor_registration" and send it.
All the settings for the email are in the HikaShop configuration table and the template should be retrieve in either HikaShop and HikaMarket folders (hikamarket ask to add its folder in the lookup).

Please note that ".modified.php" files are for overrides ; they can't "exists" for HikaShop if there is no email with the same name (without the ".modified").

Regards,
04 May 2026 01:52

HikaShop - Transactional Emails, Market: Vendor Registration

Category: HikaMarket

Hello,

Well, it is very difficult for me to follow your instructions.

The screenshot I sent you is how the email arrives to the vendor after registration: "email-Market Vendor registration.png". I cannot tell you the template name because I do not select it manually, it just uses that one automatically.

On the other hand, I tried to follow your instructions in different ways and create copies of the existing templates:

1 - Via FTP, I copied the template that works correctly for other emails, "custom_new_abierto.html.modified.php", located in the path "/media/com_hikashop/mail/template". I renamed it to "vendedores_abierto.html.modified.php" and saved it in the path "/media/com_hikamarket/mail/template". Then I logged into the site admin -> HikaMarket configuration -> Main tab -> Email options -> E-mail Market: Vendor registration. I edited it and searched for the template recently created via FTP in order to select it, but it does not exist there, apparently it is not being recognized.

2 - I accessed the same screen, site admin -> HikaMarket configuration -> Main tab -> Email options -> E-mail Market: Vendor registration. I edited the email and pressed the + button to create a new template. The template was created without any problem, but if I check via FTP, the new template is created in the path "/media/com_hikashop/mail/template".

3 - I tried to modify an existing template named "vendor.html.php".

In every case, I registered a new vendor, and in all cases the result was negative. The email always arrives using the default template, the green one.

I do not know what other tests I can perform, but I am not managing to improve this.

I look forward to your comments, thank you!
03 May 2026 15:38

HikaShop - Transactional Emails, Market: Vendor Registration

Category: HikaMarket

Hello,

Thank you for the clarification even if I'm missing an important point to fully understand the situation:

So when you're talking about "hika's default template" ; you need to be more precise.. HikaSHOP or HikaMARKET ?

I still don't know what is your final result ; what template is being used for hikamarket emails...

So, I will take a hypothesis that it's HikaMarket default email template (the green one).
Nevertheless, I've send a message to Nicolas in order to clarify how template should work with other components.

HikaMarket has the emails stored in the "media/com_hikamarket/mail/" folder and it provides also few templates.
Best is that you copy your template from "media/com_hikashop/mail/template/" into the HikaMarket one (and provide another name so it will be display correctly in the list).

By doing that, I think the customization should work.
In the meantime, I'll see how HikaShop and HikaMarket could share templates for their mails.

Regards,
01 May 2026 00:18

HikaShop - Transactional Emails, Market: Vendor Registration

Category: HikaMarket

Hello

I understand, sorry for not being clear, I'm learning about these components as I go.

Regarding what I call transactional emails, these are all the emails sent by Hikashop/HikaMarket for the operation of the e-commerce platform: registration, order status changes, sales, stock shortages, communication between buyers and sellers, etc. Perhaps I'm using too broad a term, and for you, transactional emails might be a different concept.

Regarding the question about the emails, it's more or less as I mentioned: a new seller registered on the e-commerce platform (I assume this mainly involves HikaMarket). In practice, I see that two emails arrive: one to the seller who registered and another to the e-commerce admin. I understand that this is the email I highlighted in the screenshot, which is in the list of available emails in the HikaMarket settings.

Specifically, when editing that email, I can select an email template from the existing ones or a custom one. I've attached a screenshot of that setting. However, the problem is that even though I configure my custom email template, the messages arrive to the recipients with a different template than the one I created.

I hope that clarifies things. Thanks!
30 Apr 2026 23:47

HikaShop - Transactional Emails, Market: Vendor Registration

Category: HikaMarket

Hello,

What is a "transactional email" for you ?

Please note that HikaMarket emails are using different templates from HikaShop ; the emails are not handle by the same "component", they are not stored in the same folder.
So when you're talking about "hika's default template" ; you need to be more precise.. HikaSHOP or HikaMARKET ?

Regards,
30 Apr 2026 17:10

HikaShop - Transactional Emails, Market: Vendor Registration

Category: HikaMarket

-- HikaShop version -- : 6.4.1
-- HikaMarket version -- : 6.1.0
-- Joomla version -- : 5.4.3

Hello

I'm still validating transactional emails, specifically regarding HikaMarket, Market: Vendor Registration.

I've registered a new seller in the e-commerce platform and I can see that messages are being sent to both the e-commerce administrator's email account and the registered seller's email account.

The problem is the email template used to create them. I've configured a custom email template, which I use for all transactional emails. However, in this particular email, I can't see the preview; it's not working. Most importantly, the emails are reaching recipients using Hika's default template instead of my custom one.

Where can I check to correct this error?

Thanks!
30 Apr 2026 01:42

Hikashop - Transactional Emails: Functionality and Preview

Category: Install & Update

-- HikaShop version -- : 6.4.1
-- Joomla version -- : 5.4.3

Hello

I'm trying to understand and test Hikashop/Hikamarket's transactional emails and I have questions about several of them. Can you help me understand them and test them?

Payment notification - When is it sent? To which recipient?

Below are the emails, their names followed by the question or error encountered:

  • User account administrator notification - When is it sent? To which recipient? - Preview not working
  • Out of stock notification - Preview not available
  • New comment - Preview not available
  • Withdrawal user notification - When is it sent, to which recipient? - Preview not working
  • Withdrawal admin notification - When is it sent, to which recipient? - Preview not working
  • Market: Order status notification - Custom email template not loading, preview not working properly
  • Market: Product Creation - To which recipient? - Preview not working properly, even though I configured a custom email template, it uses the default template from the Hika installation
  • Market: Product decline - When is it sent, to which recipient? - Preview available, but even though I configured a custom email template, it uses the default template from the Hika installation
  • Market: Product Modification - Preview not working, even though I configured a custom email template, it uses the default template from the Hika installation
  • Market: User order notification - When is it sent? To which recipient? - Preview not available
  • Market: Vendor admin registration - When is it sent? To which recipient? - Preview not working
  • Market: Payment notification - When is it sent? To which recipient? - Preview not working
  • Market: Payment request - When is it sent? To which recipient? - Preview not working
  • Market: Vendor registration - When is it sent? To which recipient? - Preview not working
  • Market: Payment request - When is it sent? To which recipient? - Preview not working

Thanks!
09 Apr 2026 16:17

Registration form label is not full width

Category: Product & Category Display

Hi,

The text inputs on your registration form have a `width: 400px` set by the template, but the password inputs and select dropdowns don't have that same constraint. That's why they stretch to full width.

Add this CSS to fix them:
.hkform-horizontal input[type="password"],
.hkform-horizontal select.form-select {
    max-width: 400px;
}
14 Jan 2026 20:22

Colonnes

Category: Support en Français (French Support)

Bonjour,

Alors oui, mais là, c'est parce que vous avez du CSS personnalisé dans tous les sens entre le template, un plugin système et vos personnalisations pour passer les champs en 2 colonnes.
Donc je ne pense pas que nous pouvons faire grand chose dans HikaShop pour éviter cela.
Là, il va falloir rajouter du CSS custom pour gérer tout cela comme il faut avec le nouveau système d'HikaShop, en tenant en compte le résultat que vous voulez, et le CSS custom déjà présent.
Par exemple, quelque chose comme cela:
/* Fix HikaShop Layout - Side-by-Side */
.hkform-group {
    display: flex !important;
    flex-wrap: nowrap !important; /* Keep on same line */
    align-items: center !important;
}

.hkform-group > label,
.hkform-group .control-label {
    flex: 0 0 120px !important; /* Fixed width */
    width: 120px !important;
    min-width: 120px !important;
    white-space: normal !important;
    margin-right: 15px !important;
}

/* Allow input to shrink/grow */
.hkform-group .controls,
.hkform-group input,
.hkform-group select {
    flex: 1 1 auto !important;
    width: auto !important;
    min-width: 0 !important; /* Allow shrinking */
}

.hkform-group {
    display: flex !important;
    flex-wrap: nowrap !important;
    align-items: center !important;
    
    /* Handle spacing and width correctly */
    box-sizing: border-box !important; 
    padding-right: 20px !important; /* Creates space between Col 1 Input and Col 2 Label */
}

/* Ensure absolute safety for inputs */
.hkform-group input, 
.hkform-group select, 
.hkform-group .controls {
    max-width: 100% !important;
    box-sizing: border-box !important;
}
/* --- Fix 1: Country Selector (Chosen) --- */
/* Force Chosen container to be responsive within the flex item */
.hkform-group .chzn-container {
    width: 100% !important;
    max-width: 100% !important;
    min-width: 0 !important; /* Allow shrinking if needed */
}
.hkform-group .chzn-drop {
    width: 100% !important; /* Ensure dropdown matches container width */
    box-sizing: border-box !important;
}

/* --- Fix 2: "Same Address" Checkbox --- */
/* Reset flex behavior specifically for the checkbox line */
.hikashop_registration_same_address_line {
    display: block !important; /* Stop trying to be a flex row with restricted columns */
    width: 100% !important;
    clear: both !important;
    margin-top: 10px !important;
}

/* Hide the empty label column if it's taking up space */
.hikashop_registration_same_address_line .hkcontrol-label {
    display: none !important;
}

/* Ensure the checkbox container takes full width */
.hikashop_registration_same_address_line > div:not(.hkcontrol-label) {
    width: 100% !important;
    display: block !important;
    padding-left: 0 !important;
}

/* Style the checkbox and label to sit nicely together */
.hikashop_registration_same_address_line input[type="checkbox"] {
    display: inline-block !important;
    width: auto !important;
    margin-right: 8px !important;
    float: none !important; /* Remove any float interference */
    vertical-align: middle !important;
}

.hikashop_registration_same_address_line label {
    display: inline-block !important;
    width: auto !important;
    max-width: none !important; /* Prevent squashing */
    float: none !important;
    min-width: 0 !important; /* Override the 160px from previous rule */
    vertical-align: middle !important;
    margin: 0 !important;
}
22 Dec 2025 09:07

Hika Shop / Hika Market - Transactional Email Template

Category: Install & Update

Hi,

User notification is indeed the email layout used to generate the email sent to the user after registration.
You can edit it via the menu System>Emails.
When you do, you'll see a "template" setting, where you can select the email template used by the email layout. By default it uses the "default" template which is blue. If you want to use the alternative green template for the user notification email, you can just select it in that "template" setting.
One you change the template and save the email once, you can use its "preview" button at the top to get a preview of how it looks.
22 Dec 2025 00:33

Hika Shop / Hika Market - Transactional Email Template

Category: Install & Update

-- url of the page with the problem -- : www.abierto.uy
-- HikaShop version -- : 6.1.1
-- Joomla version -- : 4.4.9
-- PHP version -- : 8.1
-- Browser(s) name and version -- : chrome

Good afternoon

I want to customize the emails that the system sends for different user interactions.

In the list of views in the HikaShop admin panel, I found several template, including those currently used on my site, but I couldn't find how to frame one of those views to use it. For example, for user registration, it seems that user_notification.html.php is used, but I found others like alternative_green.html.php and others. So, if I want to stop using the default view and use the green alternative, how do I do it?

Thank you very much!
17 Nov 2025 17:42

redirect URL after registration

Category: Customers

Hi,

Note that the explanation is generated by HikaShop, but it is displayed by your Joomla template.
Normally, templates will display these messages in the middle of the page, and the result would be somehow similar to what you have on your custom landing page.
Your template uses a popup mechanism to display messages (not only from HikaShop, but Joomla and other extensions using Joomla message mechanism). Such template might have a setting to change that behavior if you feel it is not appropriate in your situation. You could contact your template provider about it.

Now, the activation page with the message uses the checkout / activate_page view file.
You can edit it via the menu Display>Views.
There, you could directly add your text, or you could add a bit of code to redirect to your URL:
www.hikashop.com/support/forum/4-how-to/...tivation.html#130335
Note that this is for the registration during the checkout.
You also have the user / activate view file for the view after the registration form page.

You can use the "Display view files" setting of the HikaShop configuration in order to find which view file is used where:
www.hikashop.com/support/documentation/5...g.html#advanced_main
11 Nov 2025 06:55

Overriding Catalog Mode: Enabling "Add to Cart" Button on Specific Categories (J

Category: Checkout

Dear Nicolas,

The PayPal issue is now resolved — I just had to enable user registration, and it works perfectly now.
From what I see, purchasing normally requires the Essential plan, which is fine.

However, I’ve just noticed that the Add to Cart button now appears on every product (iPhone, Samsung, etc.), and I only want it to appear on this single page:

fixity.hu/arlista/imei-ellenorzes.html

For all other products, I don’t want the cart button to be visible.
Currently, my shop is in catalog mode, and I’d like to make an exception so that only the IMEI Check page allows adding to cart.

Could you please advise me on the best way to handle this?

Is it possible to enable the cart per category or product while keeping the rest in catalog mode?

Or should I do this via a template override (e.g., in show_default.php) and display the button conditionally only for that specific page?

Is there perhaps an official setting or plugin in the Essential or Business plan that supports this behavior?

Thank you very much for your help!

P.S. Will there be a Black Friday promotion on HikaShop plans this year? :)
12 Oct 2025 15:07

Affichage du formulaire de connexion

Category: Customers

Bonjour,

Le problème, c'est qu'il n'y a pas assez de place pour afficher le champ comme il faut.

Je vois plusieurs possibilités:

- Le fait qu'il n'y a pas assez de place vient surement de votre template et / ou des modules qui sont affichés à gauche et / ou à droite de la zone principale (qui sont omis votre capture d'écran). Il serait peut être intéressant de configurer cela pour avoir plus de largeur pour la zone principale, au moins pour le passage en caisse où les modules sur le côté sont surement inutiles.

- vous pourriez désactiver l'option "Login" de l'onglet "Checkout" de la page de configuration d'HikaShop:
www.hikashop.com/support/documentation/5....html#checkout_login
Ainsi, le formulaire de connexion ne s'affichera pas à coté du formulaire d'enregistrement. Si nécessaire, vous pouvez afficher le module "login" de Joomla dans une position du template via le gestionnaire de modules de Joomla.

- vous pourriez changer l'option "Display method for registration" de l'onglet "Checkout" de la page de configuration d'HikaShop en "Selector". Ainsi, vous aurez plus de place pour le formulaire.
09 Sep 2025 10:35

How to change mail templates?

Category: Orders management

Ah, yes! That's it! Thank you! :)

There's another issue: In the email (sent to the customer) for the "user account" (registration confirmation) - the link text of the activation link is not translated (but it is in the language file). It is -> ACCOUNT_MUST_BE_ACTIVATED I think.
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