User Registration not working

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11 years 2 months ago #16259

I am just about done my site and ran into my final problem, I'm hoping someone can help.
Website: www.toraschaimauction.com

When a user registers on the checkout page after adding products, nothing happends and user gets redirected to home page. When the user tries to login it says that "Username and password do not match or you do not have an account yet."
and then it says "please create or select an address"

What am I doing wrong, I looked through the documentation and coulndn't find anything. I also tried disabling registration completely and it still requires user to login. Is there a way around that as well?

Thanks so much for your help.

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11 years 2 months ago #16261

Do you have any system or user plugins which could interfere ?
Which version of joomla and HikaShop are you using ?

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11 years 2 months ago #16263

I am using Joomla 1.5 and HikaShop latest stable version : 1.5.0
Would it help if I gave you a login? I'm not even sure where to start with this. The regular login does work, not the one within Hikashop. Does that mean anything?

Below is the list of plugins I have:

AcyMailing : HikaShop integration Public acymailing hikashop 63
2 Authentication - Joomla Public authentication joomla 1
3 Authentication - LDAP Public authentication ldap 2
4 Authentication - OpenID Public authentication openid 4
5 Authentication - GMail Public authentication gmail 3
6 Enbed pdf's Public content enbed_pdf 59
7 BreezingForms Public content breezingforms 60
8 Content - Share Me Compact Public content sharemecompact 61
9 Content - ShareMe Public content shareme 62
10 Content - Page Navigation Public content pagenavigation 17
11 Content - Rating Public content vote 13
12 Content - Email Cloaking Public content emailcloak 14
13 Content - Code Hightlighter (GeSHi) Public content geshi 15
14 Content - Load Module Public content loadmodule 16
15 Content - Pagebreak Public content pagebreak 12
16 Editor - No Editor Public editors none 18
17 Editor - TinyMCE Public editors tinymce 19
18 Editor - XStandard Lite 2.0 Public editors xstandard 20
19 Editor - JCE Public editors jce 51
20 Editor Button - Image Public editors-xtd image 21
21 Editor Button - Pagebreak Public editors-xtd pagebreak 22
22 Editor Button - Readmore Public editors-xtd readmore 23
23 Editor Button - Modules Anywhere Public editors-xtd modulesanywhere 58
24 HikaShop order history plugin Public hikashop history 35
25 HikaShop joomla user account link plugin Public hikashop user_account 52
26 HikaShop trigger for AcyMailing filters Public hikashop acymailing 64
27 Hikashop Products Cron Update Plugin Public hikashop datafeed 65
28 Hikashop Orders Automatic Cancel Plugin Public hikashop order_auto 66
29 HikaShop Authorize.net payment plugin Public hikashoppayment authorize 36
30 HikaShop bank transfer payment plugin Public hikashoppayment banktransfer 37
31 HikaShop Bluepaid payment plugin Public hikashoppayment bluepaid 38
32 HikaShop check payment plugin Public hikashoppayment check 39
33 HikaShop collect on delivery payment plugin Public hikashoppayment collectondelivery 40
34 HikaShop credit card payment plugin Public hikashoppayment creditcard 41
35 HikaShop Moneybookers payment plugin Public hikashoppayment moneybookers 42
36 HikaShop Paypal payment plugin Public hikashoppayment paypal 43
37 HikaShop AlertPay payment plugin Public hikashoppayment alertpay 53
38 HikaShop ePay payment plugin Public hikashoppayment epay 54
39 HikaShop eWAY payment plugin Public hikashoppayment eway 55
40 HikaShop Western Union payment plugin Public hikashoppayment westernunion 56
41 Hikashop AlphaUserPoints Plugin Public hikashoppayment alphauserpoints 67
42 HikaShop SIPS Atos payment plugin Public hikashoppayment atos 68
43 HikaShop HSBC payment plugin Public hikashoppayment hsbc 69
44 HikaShop Australia Post shipping plugin Public hikashopshipping aupost 44
45 HikaShop manual shipping plugin Public hikashopshipping manual 45
46 HikaShop categories search plugin Public search hikashop_categories 46
47 HikaShop products search plugin Public search hikashop_products 47
48 Search - Content Public search content 6
49 Search - Weblinks Public search weblinks 11
50 Search - Contacts Public search contacts 7
51 Search - Categories Public search categories 8
52 Search - Sections Public search sections 9
53 Search - Newsfeeds Public search newsfeeds 10
54 System - Advanced Module Manager Public system advancedmodules 49
55 System - NoNumber! Elements Public system nonumberelements 50
56 System - Modules Anywhere Public system modulesanywhere 57
57 HikaShop user synchronization plugin Public system hikashopuser 70
58 System - SEF Public system sef 27
59 System - Debug Public system debug 28
60 System - Legacy Public system legacy 29
61 System - Cache Public system cache 30
62 System - Log Public system log 31
63 System - Remember Me Public system remember 32
64 System - Backlink Public system backlink 33
65 System - Mootools Upgrade Public system mtupgrade 34
66 User - Joomla! Public user joomla 5
67 HikaShop user synchronization plugin Public user hikashop 48
68 XML-RPC - Joomla Public xmlrpc joomla 24
69 XML-RPC - Blogger API

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11 years 2 months ago #16268

That sounds fine. Could you activate the debug mode of joomla and try again ? If you see an error message, please report it.

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11 years 2 months ago #16270

I enabled debug and no errors. Can you email me an address to send you the login or email me at: This email address is being protected from spambots. You need JavaScript enabled to view it.

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11 years 2 months ago #16272

YOu can use our contact form: www.hikashop.com/en/support/contact-us.html

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11 years 2 months ago #17095

Same problem here.

Using Joomla 1.5 / Latest Hikashop Release 1.5.0.

Neither can people register with/without ordering.

I'm not 100% sure, but I realized that since the new release update I have got 2 Plugins called "HikaShop user synchronization plugin", right? They are almost identical, one has type 'user' (> hikashop.php) , the other type 'system' (> hikashopuser.php). Should both be activated, or just one?!



Thx, M.


www.buch-comptoir.de

shop.buch-comptoir.de

[Weltweiter Versand seltener Bücher]
Attachments:

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11 years 2 months ago #17099

Only the system plugin should be published which should be the default case when you update HikaShop.


I just tried to register on your website and then logout/login with that account and it's working great...

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11 years 2 months ago #17197

I guess the answer to my problem is that my template's index.php file is missing the <jdoc:include type="message" /> tag. Thus communication user<>website is rather restricted (in fact user have to guess what happens... :( ).

I know this is a Joomla not Hikashop issue, and as it is a free template, access to the file is denied. :dry:

So in conclusion I'm stuck, but thx anyway, Nicolas, for your help.

M.


www.buch-comptoir.de

shop.buch-comptoir.de

[Weltweiter Versand seltener Bücher]

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11 years 2 months ago #17204

You can directly edit the file via FTP. You will find it there: templates/YOUR_TEMPLATE/index.php

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  • Hikashop Business
8 years 8 months ago #132795

Old problem, but situation the same. Registration just doesn't work. I put products to cart -> checkout and it asks me to login or create a new user. I put all new user details, and try to register, but nothing happens and message says login or create an account or "Username and password do not match or you do not have an account yet." What shoul i do?

Last edit: 8 years 8 months ago by arnask.

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8 years 8 months ago #132801

Hi,

I think you have Joomla 3.2
It is unfortunately, a known bug of Joomla (other threads already talk about that).

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: arnask

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8 years 8 months ago #133775

I also has this problem! And I got it after updating to 3.2, is there a solution?

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8 years 8 months ago #133822

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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