coupon/discount? not working

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11 years 6 months ago #1822

ok next small bug ? I have found in regards to coupons

I notice that their is a coupon section on the process page so immediately i go to the back end and there's no sign of the coupon section?.. however I found the discount section and filled in the relevant info their.

however when I check-out and use the code I entered , and click add , the page refresh's but the coupon/discount is not applied.
:blink:


you Guys are Awesome and have excellent Support! Keep up the great Work!.

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11 years 6 months ago #1831

When you create a discount you can select its type : coupon or discount.
If you choose discount, the code of the discount won't be usable on the coupon field of the checkout.
You need to select coupon if you want to use your discount as a coupon.

Also, you should get an error message if the coupon is not applied. If you don't get an error message, look at that: www.hikashop.com/en/support/documentation/61.html

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11 years 6 months ago #1885

aha I totally did not see the option the first 2 times.

absolutely there is a drop down for the selection of either discount/coupon and it now works .

I shall book an appointment with the eye specialist later on this week ;)

thank you again for your swift replies.

B)


you Guys are Awesome and have excellent Support! Keep up the great Work!.

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11 years 6 months ago #1947

Actually I have a problem on coupons and discounts. The discount did show when I did it at the first time. After I remove it form the admin menu and added new discount and coupon, none of them work. The coupon newer worked. I did follow your other link, which showed that my template should have (I don't remember it anymore) that in the index.php template, and it does. But I don't see any error messages or any discount applied.

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11 years 6 months ago #1951

Hi nvidia,

Could you make a screenshot of your discounts listing on the backend ?
Did you apply any restrictions on your discounts/coupons ?

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11 years 6 months ago #1991

I just place start date and end date for 5% discount. The site is not finished completely, so you could go and test it:
www.howtogetthinfast.com/team/categories-listing.html

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11 years 6 months ago #1994

You should get an error message if the coupon is not applied. As you don't get an error message, look at that and see if you're not missing the message system tag in your template: www.hikashop.com/en/support/documentation/61.html

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11 years 6 months ago #2021

I do have that <jdoc:include type="message" /> in the template I'm using. I mention it before I just did not remember that file name. I thought that after I install alfapoints adon it stopped working, so I did uninstall it but I still have the same problem. It used to work for little bit, because I did see the discount the first, then I deleted it and after tat it does not work anymore. I don't know what happened.

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11 years 6 months ago #2022

I must say I'm out of ideas. Could you give us access to your back end and FTP so that we can put traces and try to debug the problem ? If so, you can send the information to This email address is being protected from spambots. You need JavaScript enabled to view it.

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11 years 6 months ago #2023

Thanks for that quick respond, I would need to talk about it with my partners if they are ok to give those info out.

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