possible shipping bug

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10 years 11 months ago #20871

Hi Nicolas

I am testing out my site, and the shipping. I am sure it was all working , but now I get an error when I add 3 items to the cart. it says the combined weight is too much. I am enclosing an attachemt so you can see that all weights are coverd. The items weigh 300g each. All items are listed via csv file and all weights are set to g , so there are no accidents with the item weights. This happens with any 3 items (or more) that I add to the cart.
Please can you tell me what to do.
Many thanks

Sarah
www.acrossthetracksrecords.com

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10 years 11 months ago #20878

Hi,

Please make sure that the main weight unit (the first one) of the weight unit option of the configuration is g. Also, please make sure that your user address is UK and that the main tax zone is also UK in the conifguration.

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10 years 11 months ago #20901

thank you. The weights showed kg,g so i changed them around and that sorted it.

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