How are affiliate clicks recorded?

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9 years 11 months ago #161285

-- url of the page with the problem -- : artlantismedia.com
-- HikaShop version -- : 2.3.0
-- Joomla version -- : 2.5

Hi,

I set up an affiliate program and have a few afiliate partners showing my banners on their website.
I also use an app that monitors traffic on my website (Extrawatch Pro). Using this app I see visitors coming from the partner websites. The app even mentions the affiliate Partner ID. So the banners work OK. They send visitors to my website.

BUT....

When I look in Hikashop/affiliates/Clicks I do not see clicks recorded.
So now I am puzzled: Is something going wrong here? Did I set set it up wrong? Are affiliate clicks recorded by Hikashop?
Can somebody explain?

Thanks

Sjaak

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9 years 11 months ago #161324

Hi,

You should see the clicks there. We do see them on our end (on our website for example).
Maybe there is a bug ?
If you turn on the "error reporting" and "debug mode" options of the Joomla configuration and that you click on an affiliate link, to you get an error ?

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9 years 11 months ago #161374

Hello Nicolas,

I followed your advise. Debug mode 'ON'. Error reporting 'ON'. On the website of one affiliate partner I clicked a banner.

No error shown. My website opened OK. No Click was recorded by Hikashop. Extrawatch mentions a visitor (with my IPaddress) coming from the partners website mentioning their affiliate ID.

Do I need to look somewhere else for the error?

Sjaak

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9 years 11 months ago #161391

Hi,

Ok. I see only two possibilities in that case. Either the MySQL is failing or the partner_id in the URL is not for a valid partner (not activated, account deleted for that id)
Could you provide the MySQL queries traces at the bottom of that page that you see with the debug turned on ?

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9 years 11 months ago #161478

Hi Nicolas,

I do not get an SQLquery at the bottom of the page with debug on.
The Affiliate partner indeed appears to have more than one user accounts. So I checked: The affiliate ID is the same as the Hikashop customer ID. That is correct right?
The affiliate account is set to active.
I have set the most recent joomla user account 'enabled' and active in joomla. It's the one that fits the data as shown in the affiliate account.
Should the joomla user ID be the same as the hikashop customer ID?

Thanks

Sjaak

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9 years 11 months ago #161496

Hi,

You should definitely get the queries at the bottom of the pages with the debug mode of the Joomla configuration on.
www.inmotionhosting.com/support/edu/joom...ettings/debug-system
If you don't, then this would indicate that your joomla template is coded to not display the debug data.

The fact that the joomla user id and the hikashop user id are different is normal, but the partner id and the hikashop user id should be the same.

How about to look at the clicks listing of the backend with the debug mode turned on ? Maybe the error is during the display of the listing and not during the saving of the click.

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9 years 10 months ago #162668

Hi Nicolas,

I tried your last suggestion but that did not give me any new information. With debug mode on I neither get error messages.

Sjaak

Last edit: 9 years 10 months ago by Sjaak. Reason: correction of typos

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9 years 10 months ago #162671

Hi,

Ok. Then what if you temporarily change your frontend template to the default one of Joomla, make sure that the debug plugin of Joomla is activated and try again the procedure ? That way, you should get the queries debug at the bottom.

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9 years 10 months ago #162868

pfff, first I thought you meant the debug system in the joomla global configuration. Only after your last post I looked in my plugins and enabled the plugin.

Well it's on now and at the bottom of the page I see ' Joomla! debug console'. It has 4 sections. Session, Profile information, Memory usage and Database Queries.

I assume you need the last?

Sjaak

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9 years 10 months ago #162900

Yes, I need the last one.

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9 years 10 months ago #162958

Hi Nicolas,

I activated the debug plugin. Then I visited the webpage of one of my partners. I clicked my banner. Was redirected to my website. Guess what....no debug infromation at the botom of the page. I get debug information on all my pages except when I cilck an affiliate banner. Strange he?

In the backend I went to the affiliateclicks page of hkashop. At least there I could get some debug info. I don't know if that is what you need.

Thanks for helping me.

Sjaak

Copy/paste of debug info:

19 Queries Logged
SELECT `data` 
  FROM `jos_session` 
  WHERE `session_id` = 'dpkuk0idb02b9fg062r19smij6'
SELECT extension_id AS id, element AS "option", params, enabled 
  FROM jos_extensions 
  WHERE `type` = 'component' 
  AND `element` = 'com_languages'
SELECT folder AS type, element AS name, params 
  FROM jos_extensions 
  WHERE enabled >= 1 
  AND type ='plugin' 
  AND state >= 0 
  AND access IN (1,1,2,3,4) 
  ORDER BY ordering
SELECT template, s.params 
  FROM jos_template_styles as s 
  LEFT JOIN jos_extensions as e 
  ON e.type='template' 
  AND e.element=s.template 
  AND e.client_id=s.client_id 
  WHERE s.client_id = 1 
  AND home = 1 
  ORDER BY home
SELECT extension_id AS id, element AS "option", params, enabled 
  FROM jos_extensions 
  WHERE `type` = 'component' 
  AND `element` = 'com_akeebasubs'
SELECT config_value 
  FROM jos_hikashop_config 
  WHERE config_namekey = 'version'
SELECT extension_id AS id, element AS "option", params, enabled 
  FROM jos_extensions 
  WHERE `type` = 'component' 
  AND `element` = 'com_coalawebtraffic'
SELECT extension_id AS id, element AS "option", params, enabled 
  FROM jos_extensions 
  WHERE `type` = 'component' 
  AND `element` = 'com_hikashop'
SELECT * 
  FROM jos_hikashop_config
SELECT a.*, b.user_email, b.user_currency_id 
  FROM jos_hikashop_click AS a JOIN jos_hikashop_user AS b 
  ON a.click_partner_id = b.user_id 
  WHERE a.click_partner_paid=0 
  ORDER BY a.click_id desc 
  LIMIT 0, 30
SELECT COUNT(*) 
  FROM jos_hikashop_click AS a JOIN jos_hikashop_user AS b 
  ON a.click_partner_id = b.user_id 
  WHERE a.click_partner_paid=0
SELECT * 
  FROM jos_hikamarket_config
SELECT m.id, m.title, m.module, m.position, m.content, m.showtitle, m.params, mm.menuid 
  FROM jos_modules AS m 
  LEFT JOIN jos_modules_menu AS mm 
  ON mm.moduleid = m.id 
  LEFT JOIN jos_extensions AS e 
  ON e.element = m.module 
  AND e.client_id = m.client_id 
  WHERE m.published = 1 
  AND e.enabled = 1 
  AND (m.publish_up = '0000-00-00 00:00:00' OR m.publish_up <= '2014-07-04 09:04:00') 
  AND (m.publish_down = '0000-00-00 00:00:00' OR m.publish_down >= '2014-07-04 09:04:00') 
  AND m.access IN (1,1,2,3,4) 
  AND m.client_id = 1 
  AND (mm.menuid = 0 OR mm.menuid <= 0) 
  ORDER BY m.position, m.ordering
SELECT COUNT(*) 
  FROM jos_messages 
  WHERE state = 0 
  AND user_id_to = 62
SELECT COUNT(session_id) 
  FROM jos_session 
  WHERE guest = 0 
  AND client_id = 1
SELECT COUNT(session_id) 
  FROM jos_session 
  WHERE guest = 0 
  AND client_id = 0
SELECT a.*, SUM(b.home) AS home,b.language,l.image,l.sef,l.title_native 
  FROM jos_menu_types AS a 
  LEFT JOIN jos_menu AS b 
  ON b.menutype = a.menutype 
  AND b.home != 0 
  LEFT JOIN jos_languages AS l 
  ON l.lang_code = language 
  WHERE (b.client_id = 0 OR b.client_id IS NULL) 
  GROUP BY a.id, a.menutype, a.description, a.title, b.menutype,b.language,l.image,l.sef,l.title_native
SELECT m.id, m.title, m.alias, m.link, m.parent_id, m.img, e.element 
  FROM jos_menu AS m 
  LEFT JOIN jos_extensions AS e 
  ON m.component_id = e.extension_id 
  WHERE m.client_id = 1 
  AND e.enabled = 1 
  AND m.id > 1 
  ORDER BY m.lft
UPDATE `jos_session` 
  SET `data` = '__default|a:8:{s:15:\"session.counter\";i:29;s:19:\"session.timer.start\";i:1404464212;s:18:\"session.timer.last\";i:1404464636;s:17:\"session.timer.now\";i:1404464640;s:22:\"session.client.browser\";s:109:\"Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.153 Safari/537.36\";s:8:\"registry\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":5:{s:11:\"application\";O:8:\"stdClass\":1:{s:4:\"lang\";s:0:\"\";}s:11:\"com_plugins\";O:8:\"stdClass\":2:{s:7:\"plugins\";O:8:\"stdClass\":4:{s:6:\"filter\";O:8:\"stdClass\":4:{s:6:\"search\";s:5:\"debug\";s:6:\"access\";i:0;s:5:\"state\";s:0:\"\";s:6:\"folder\";s:0:\"\";}s:10:\"limitstart\";i:0;s:8:\"ordercol\";s:6:\"folder\";s:9:\"orderdirn\";s:3:\"asc\";}s:4:\"edit\";O:8:\"stdClass\":1:{s:6:\"plugin\";O:8:\"stdClass\":2:{s:2:\"id\";a:0:{}s:4:\"data\";N;}}}s:6:\"global\";O:8:\"stdClass\":1:{s:4:\"list\";O:8:\"stdClass\":1:{s:5:\"
  limit\";i:30;}}s:13:\"com_templates\";O:8:\"stdClass\":2:{s:6:\"styles\";O:8:\"stdClass\":1:{s:10:\"limitstart\";i:0;}s:4:\"edit\";O:8:\"stdClass\":1:{s:5:\"style\";O:8:\"stdClass\":2:{s:2:\"id\";a:0:{}s:4:\"data\";N;}}}s:12:\"com_hikashop\";O:8:\"stdClass\":1:{s:4:\"user\";O:8:\"stdClass\":1:{s:14:\"filter_partner\";i:1;}}}}s:4:\"user\";O:5:\"JUser\":25:{s:9:\"\0*\0isRoot\";b:1;s:2:\"id\";s:2:\"62\";s:4:\"name\";s:5:\"Sjaak\";s:8:\"username\";s:5:\"admin\";s:5:\"email\";s:26:\"contact@artlantismedia.com\";s:8:\"password\";s:65:\"28693969dedde7b677d699205c154ce1:tTA7evEnX1GNodIJH7Ge4ADrnkgUthpq\";s:14:\"password_clear\";s:0:\"\";s:8:\"usertype\";s:19:\"Super Administrator\";s:5:\"block\";s:1:\"0\";s:9:\"sendEmail\";s:1:\"1\";s:12:\"registerDate\";s:19:\"2009-07-28 22:04:58\";s:13:\"lastvisitDate\";s:19:\"2014-07-04 08:26:18\";s:10:\"activation\";s:0:\"\";s:6:\"params\";s:92:\"{\"admin_style\":\"\",\"admin_language\":\"\",\"language\":\"\",\"editor\":\"\",\"helpsite\":\"\",\"timezone\":\"\"}\";s:6:\"groups\";a:3:{i:1;s:1:\"1\";i:2;s:1:\"2\";i:8;s:1:\"8\";}s:5:\"guest\";i:0;s:13:\"lastResetTime\";s:19:\"0000-00-00 00:00:00\";s:10:\"resetCount\";s:1:\"0\";s:10:\"\0*\0_params\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":6:{s:11:\"admin_style\";s:0:\"\";s:14:\"admin_language\";s:0:\"\";s:8:\"language\";s:0:\"\";s:6:\"editor\";s:0:\"\";s:8:\"helpsite\";s:0:\"\";s:8:\"timezone\";s:0:\"\";}}s:14:\"\0*\0_authGroups\";a:3:{i:0;i:1;i:2;i:2;i:4;i:8;}s:14:\"\0*\0_authLevels\";a:5:{i:0;i:1;i:1;i:1;i:2;i:2;i:3;i:3;i:4;i:4;}s:15:\"\0*\0_authActions\";N;s:12:\"\0*\0_errorMsg\";N;s:10:\"\0*\0_errors\";a:0:{}s:3:\"aid\";i:0;}s:13:\"session.token\";s:32:\"3d6861d2077a4818ca6b14b18338a13b\";}__wf|a:1:{s:13:\"session.token\";s:32:\"9f11a15723a2c33f9e0c539c1cd07a12\";}' , `time` = '1404464640' 
  WHERE `session_id` = 'dpkuk0idb02b9fg062r19smij6'
15 Query Types Logged, Sorted by Occurrences.
SELECT Tables:
4 × SELECT extension_id AS id, element AS "option", params, enabled 
  FROM jos_extensions
2 × SELECT COUNT(session_id) 
  FROM jos_session
1 × SELECT COUNT(*) 
  FROM jos_messages
1 × SELECT m.id, m.title, m.module, m.position, m.content, m.showtitle, m.params, mm.menuid 
  FROM jos_modules AS m 
  LEFT JOIN jos_modules_menu AS mm 
  ON mm.moduleid = m.id 
  LEFT JOIN jos_extensions AS e 
  ON e.element = m.module 
  AND e.client_id = m.client_id
1 × SELECT a.*, SUM(b.home) AS home,b.language,l.image,l.sef,l.title_native 
  FROM jos_menu_types AS a 
  LEFT JOIN jos_menu AS b 
  ON b.menutype = a.menutype 
  AND b.home != 0 
  LEFT JOIN jos_languages AS l 
  ON l.lang_code = language
1 × SELECT m.id, m.title, m.alias, m.link, m.parent_id, m.img, e.element 
  FROM jos_menu AS m 
  LEFT JOIN jos_extensions AS e 
  ON m.component_id = e.extension_id
1 × SELECT * 
  FROM jos_hikamarket_confi
1 × SELECT a.*, b.user_email, b.user_currency_id 
  FROM jos_hikashop_click AS a JOIN jos_hikashop_user AS b 
  ON a.click_partner_id = b.user_id
1 × SELECT template, s.params 
  FROM jos_template_styles as s 
  LEFT JOIN jos_extensions as e 
  ON e.type='template' 
  AND e.element=s.template 
  AND e.client_id=s.client_id
1 × SELECT folder AS type, element AS name, params 
  FROM jos_extensions
1 × SELECT config_value 
  FROM jos_hikashop_config
1 × SELECT * 
  FROM jos_hikashop_confi
1 × SELECT `data` 
  FROM `jos_session`
1 × SELECT COUNT(*) 
  FROM jos_hikashop_click AS a JOIN jos_hikashop_user AS b 
  ON a.click_partner_id = b.user_id
OTHER Tables:
1 × UPDATE `jos_session` 
  SET `data` = '__default|a:8:{s:15:\"session.counter\";i:29;s:19:\"session.timer.start\";i:1404464212;s:18:\"session.timer.last\";i:1404464636;s:17:\"session.timer.now\";i:1404464640;s:22:\"session.client.browser\";s:109:\"Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/35.0.1916.153 Safari/537.36\";s:8:\"registry\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":5:{s:11:\"application\";O:8:\"stdClass\":1:{s:4:\"lang\";s:0:\"\";}s:11:\"com_plugins\";O:8:\"stdClass\":2:{s:7:\"plugins\";O:8:\"stdClass\":4:{s:6:\"filter\";O:8:\"stdClass\":4:{s:6:\"search\";s:5:\"debug\";s:6:\"access\";i:0;s:5:\"state\";s:0:\"\";s:6:\"folder\";s:0:\"\";}s:10:\"limitstart\";i:0;s:8:\"ordercol\";s:6:\"folder\";s:9:\"orderdirn\";s:3:\"asc\";}s:4:\"edit\";O:8:\"stdClass\":1:{s:6:\"plugin\";O:8:\"stdClass\":2:{s:2:\"id\";a:0:{}s:4:\"data\";N;}}}s:6:\"global\";O:8:\"stdClass\":1:{s:4:\"list\";O:8:\"stdClass\":1:{s:5:\"
  limit\";i:30;}}s:13:\"com_templates\";O:8:\"stdClass\":2:{s:6:\"styles\";O:8:\"stdClass\":1:{s:10:\"limitstart\";i:0;}s:4:\"edit\";O:8:\"stdClass\":1:{s:5:\"style\";O:8:\"stdClass\":2:{s:2:\"id\";a:0:{}s:4:\"data\";N;}}}s:12:\"com_hikashop\";O:8:\"stdClass\":1:{s:4:\"user\";O:8:\"stdClass\":1:{s:14:\"filter_partner\";i:1;}}}}s:4:\"user\";O:5:\"JUser\":25:{s:9:\"\0*\0isRoot\";b:1;s:2:\"id\";s:2:\"62\";s:4:\"name\";s:5:\"Sjaak\";s:8:\"username\";s:5:\"admin\";s:5:\"email\";s:26:\"contact@artlantismedia.com\";s:8:\"password\";s:65:\"28693969dedde7b677d699205c154ce1:tTA7evEnX1GNodIJH7Ge4ADrnkgUthpq\";s:14:\"password_clear\";s:0:\"\";s:8:\"usertype\";s:19:\"Super Administrator\";s:5:\"block\";s:1:\"0\";s:9:\"sendEmail\";s:1:\"1\";s:12:\"registerDate\";s:19:\"2009-07-28 22:04:58\";s:13:\"lastvisitDate\";s:19:\"2014-07-04 08:26:18\";s:10:\"activation\";s:0:\"\";s:6:\"params\";s:92:\"{\"admin_style\":\"\",\"admin_language\":\"\",\"language\":\"\",\"editor\":\"\",\"helpsite\":\"\",\"timezone\":\"\"}\";s:6:\"groups\";a:3:{i:1;s:1:\"1\";i:2;s:1:\"2\";i:8;s:1:\"8\";}s:5:\"guest\";i:0;s:13:\"lastResetTime\";s:19:\"0000-00-00 00:00:00\";s:10:\"resetCount\";s:1:\"0\";s:10:\"\0*\0_params\";O:9:\"JRegistry\":1:{s:7:\"\0*\0data\";O:8:\"stdClass\":6:{s:11:\"admin_style\";s:0:\"\";s:14:\"admin_language\";s:0:\"\";s:8:\"language\";s:0:\"\";s:6:\"editor\";s:0:\"\";s:8:\"helpsite\";s:0:\"\";s:8:\"timezone\";s:0:\"\";}}s:14:\"\0*\0_authGroups\";a:3:{i:0;i:1;i:2;i:2;i:4;i:8;}s:14:\"\0*\0_authLevels\";a:5:{i:0;i:1;i:1;i:1;i:2;i:2;i:3;i:3;i:4;i:4;}s:15:\"\0*\0_authActions\";N;s:12:\"\0*\0_errorMsg\";N;s:10:\"\0*\0_errors\";a:0:{}s:3:\"aid\";i:0;}s:13:\"session.token\";s:32:\"3d6861d2077a4818ca6b14b18338a13b\";}__wf|a:1:{s:13:\"session.token\";s:32:\"9f11a15723a2c33f9e0c539c1cd07a12\";}' , `time` = '1404464640'

Last edit: 9 years 10 months ago by Xavier. Reason: Use of [code] tag

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9 years 10 months ago #163393

Hi,

I have some plans to expand the affiliate program. But first I need to have it working properly.
Any new insights on this one?

Sjaak

Last edit: 9 years 10 months ago by Sjaak. Reason: correcting typo

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9 years 10 months ago #163783

My problem still exists. Can someone please surprise me with an update on this one?

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9 years 10 months ago #163810

Hi,

The clicks are recorded by the system plugin "hikashopaffiliate".
In the trigger "onAfterRoute", the plugin read the parameter "partner_id" (or another parameter depending of the configuration of the hikashopaffiliate plugin, you can rename it if you want).

If the partner id value point to an existing partner, the plugin will continue his process and at the end of the function you can see that a "click" object is stored in the database.
If the click is not stored, it could be because the user is not found or the "user_partner_activated" is not set.
The best at this moment will be to add some debug data in the plugin in order to understand the process.

You might use the "$app->enqueueMessage('....');" in order to display information in the plugin and get some information about the process.

Hope it will help.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 10 months ago #163845

Sorry to say so but it doesn't help much.

Please tell me where to find the "onAfterRoute" trigger. Screenshot attached.
And I do not know how to use "$app->enqueueMessage('....');"

user is activated IserID is correct.

Best regards,

Sjaak

Attachments:

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9 years 10 months ago #163850

Hi,

It is in the source code of the plugin.
It requires some full debug in the plugin in order to understand why the plugin is not called and the click is not stored in the database.
Because, it is possible that something else in your website block the hikashop affiliate plugin to work correctly.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 10 months ago #164021

Well, apparantly the plugin does not work correctly. Since I do not know how to code I buy software so I don't have to code.
Some time passed since I posted my question and now it seems something has to be done in the sourcecode.... :dry: .....mmmh

How can this be solved?

Best regards

Sjaak

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9 years 10 months ago #164027

Hi,

Well, some credentials will be required if you want us to make some debug in your website.
A backend access to check your configuration, see the affiliates, their clicks and see the other system plugins in place in your website.
A ftp access to edit the hikashop affiliate plugin directly and add some debug data into.

You can send such private information using private message.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 8 months ago #170740

Hi Jerome,

I sent you a PM.

Thanks in advance

Sjaak

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9 years 8 months ago #170764

Hi,

Thanks for the access but you send me only the backend one, not the FTP.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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