User Points Not Applying to User Profile

Hello,

Can you provide some ftp access for this test site in order to be able to go more far, it appears that we have to process some debug in order to get the root issue.
Please, notify us when you have provide these elements in our Contact us

Regards

Hello,

I Think I get the point about your current issue, I process some debug, and finally there is no bug, here.
What we have here is a tricky configuration, I easily agree.
In fact you want in your payment method the option "Use virtual coupons" to "Yes" (in the SPECIFIC CONFIGURATION part).
Results :
Then in your checkout you will have a question "Do you want to use these points ?" and a Yes/No buttons.
When your order will be canceled ALL the point will be returned automatically to the user account.

Can you test this and confirm that this fit your needs ?
Regards

Hello,

As the coupon generated work on a parallel running of the points system, this won't affect generated coupon, because these will remain functional.

Awaiting your returns.
Regards