order status translation

  • Posts: 97
  • Thank you received: 0
  • Hikashop Business
13 years 1 month ago #10391

In the e-mails to the customers the orderstatus do not show in the right translation. I'm using dutch and the translation file contains the correct words, but the e-mails does not contain the Dutch words but the English ones.

Please Log in or Create an account to join the conversation.

  • Posts: 81540
  • Thank you received: 13071
  • MODERATOR
13 years 1 month ago #10420

Which version of HikaShop are you using ? That's a bug we had in versions of HikaShop two or three months ago. If you use an old version of HikaShop, could you try to update ?
I just tried on our demo website to purchase in French and got the order creation email in French with the order status in French as well...

Please Log in or Create an account to join the conversation.

  • Posts: 97
  • Thank you received: 0
  • Hikashop Business
13 years 1 month ago #10422

Probably it's a problem with the Dutch translation file. I think it isn't up-to-date then.

Please Log in or Create an account to join the conversation.

  • Posts: 81540
  • Thank you received: 13071
  • MODERATOR
13 years 1 month ago #10424

Are you using joomla 1.6 ?
If there is a problem in the translation file, joomla 1.6 won't be able to load any string after that error in the file, so that might be the problem...

Please Log in or Create an account to join the conversation.

  • Posts: 97
  • Thank you received: 0
  • Hikashop Business
13 years 1 month ago #10478

I updates the language file myself and still the words of orders status is not shown in the correct language.

My example as attachment.

The word Cancelled has to Geannuleerd (the dutch word)

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 81540
  • Thank you received: 13071
  • MODERATOR
13 years 1 month ago #10480

Did that user used the dutch version of your website to place his order ? What is his language setting in his joomla account ?
You didn't say which version of hikashop you're using. Are you using the latest one ?

I just tried to change the order status of an order in different languages and it worked on our demo website.

Please Log in or Create an account to join the conversation.

  • Posts: 97
  • Thank you received: 0
  • Hikashop Business
13 years 1 month ago #10494

This is my Hikashop version: You have the latest stable version : 1.4.7
Joomla 1.5.22

I just deleted the english translation from Joomla. I'm only using this website in Dutch.
Maybe I'm doing something wrong, but I don't know.

Please Log in or Create an account to join the conversation.

  • Posts: 81540
  • Thank you received: 13071
  • MODERATOR
13 years 1 month ago #10513

Could you give us an access to your back end + FTP so that we can have a look at the problem and see if there is a bug ?

Please Log in or Create an account to join the conversation.

  • Posts: 97
  • Thank you received: 0
  • Hikashop Business
13 years 1 month ago #11078

Hikashop does not get the translation from the e-mail out of the language file, but as shown in the images attachted the title of the orderstatus is right, but when you edit it is in English.

I think it's a bug?

Image 1: awesomescreenshot.com/0c79bkgfc
Image 2: awesomescreenshot.com/0609bkh8b

Please Log in or Create an account to join the conversation.

  • Posts: 81540
  • Thank you received: 13071
  • MODERATOR
13 years 1 month ago #11086

That's not a bug. On the listing of order statuses, we display the automatically translated status. But when you edit it, we display the real name which is stored in the database which is in english. The translated version comes from the translation files.

Please Log in or Create an account to join the conversation.

  • Posts: 2
  • Thank you received: 0
13 years 1 month ago #11359

Hi Nicolas,

I do encounter exactly the same problem with my german version of Hikashop. I was not able to find the error so far, as the translation files seem fine and show the correct translated words. I am using Hika Version 1.4.8.

e.g.

;Order statuses
CREATED="offen"
PENDING="in Bearbeitung"
CONFIRMED="bezahlt"
CANCELLED="storniert"
REFUNDED="zurückerstattet"
SHIPPED="geliefert"

The test clients receive the german email but the order status is in english.

Please advise,

thank you,
Matthias

Please Log in or Create an account to join the conversation.

  • Posts: 81540
  • Thank you received: 13071
  • MODERATOR
13 years 1 month ago #11362

Could you give us a back end access to your website so that we can confirm the problem ? If we can confirm it, we will also need an FTP access in order to put traces in the code as we could not reproduce such problem on our end.

Please Log in or Create an account to join the conversation.

  • Posts: 2
  • Thank you received: 0
13 years 1 month ago #11484

Thank you Nicolas,

I will send you the details shortly.

Matthias

Please Log in or Create an account to join the conversation.

Time to create page: 0.086 seconds
Powered by Kunena Forum