free products aren't deleted

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11 years 2 months ago #88588

Hi,

There is an annoying problem

All orders with free products aren't deleted from the customer's Cart

Although the order is confirmed!

is a known problem?

Thanks
Fabio

Configuration:
Joomla: 2.5.9
Hikashop: 2.1.1
Hikamarket: 1.1.2

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11 years 2 months ago #88753

Hi,

I remember such issue with a previous version of the HikaShop free order validation plugin. But I just tested it with the latest version of HikaShop and it's working fine, the cart is removed at the end of the checkout.
So I think that you don't have the latest version and that you should update.

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11 years 2 months ago #88777

Hi, Nicolas

I have the latest stable version : 2.0.0

there is an update?

Fabio

Configuration:
Joomla: 2.5.9
Hikashop: 2.1.1
Hikamarket: 1.1.2

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11 years 2 months ago #88843

Hi,

We published HikaShop 2.1.0 yesterday.
The package is for the moment, downloadable thanks to "your subscription" page.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 2 months ago #89089

Hi Jerome,

I upgraded to 2.1 and hikashop hikamarket 1.1

The problem continues to exist.

If the cart there is a free product and a paid, the order is successfully deleted.

But if there are only free products are not deleted from cart even after confirmation.


how can I fix it?

Regards
Fabio

Configuration:
Joomla: 2.5.9
Hikashop: 2.1.1
Hikamarket: 1.1.2

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11 years 2 months ago #89326

Hi,

We cannot reproduce the problem on our end. Of course, I tried with only free products in the cart.

I even tried with HikaMarket but it's working fine for us.

We will need an access to your backend and FTP to debug that.

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11 years 2 months ago #89332

thanks

I sent the site password and FTP account via email

Regards
Fabio

Configuration:
Joomla: 2.5.9
Hikashop: 2.1.1
Hikamarket: 1.1.2

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11 years 2 months ago #89575

Thanks, I got the access. I will look at the issue tomorrow. I'm off to bed :)

Last edit: 11 years 2 months ago by nicolas.

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11 years 2 months ago #89698

I found the issue and fixed it in the plugin. The fix will be included in next version of HikaShop.

It was actually only happening with the "send confirmation" option turned on and that option wasn't on on our end...

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11 years 2 months ago #89702

Thank you very much

Best regards
fabio

Configuration:
Joomla: 2.5.9
Hikashop: 2.1.1
Hikamarket: 1.1.2

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