Can't upload file to server

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9 years 9 months ago #219522

-- HikaShop version -- : 260
-- Joomla version -- : 345
-- Error-message(debug-mod must be tuned on) -- : Can't upload file

Hello,

My file is 27MB, I have updated post_max_size and the option upload_max_filesize in PHP.ini to 30MB as per indication of this post
I'm not getting any error when trying to upload the file, but when I select the file and click upload, nothing happens.
Is there a way to upload the files directly using FTP?
Thanks!

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9 years 9 months ago #219527

Hi,

Can you please indicate where you're trying to perform an upload ?

That thread would help you if you have a javascript in the page
www.hikashop.com/forum/3-bug-report/8793...-t-upload-photo.html

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 9 months ago #219673

Hi,

I'm trying to upload the file in the Administrator - > Products.
The smaller files are uploaded without any problems.

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9 years 9 months ago #219675

Hi,

So this definitively looks like a filesize issue, if you try a grater limit than 30 is that working ?
You maybe have a server restrictions that is not allowing these sizes and is not reading the php.ini properties for these values.

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9 years 9 months ago #219805

Hi, I increased both limits to 50MB but it still doesn't upload.
It doesn't return any error, after clicking the upload button, nothing happens.

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9 years 9 months ago #219806

Hi,

Did you take a look at the other thread ?
Because your solution is already there.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 9 months ago #219896

Hello,

Yes, I did. My media Manager and php settings are both defined to upload files up to 50 MB.

But when I click the upload button in Hikashop for a file of 27MB, I get the error in Dev Tools:
POST error www.domain.com/administrator/index.php?o..._file&tmpl=component net::ERR_CONNECTION_ABORTED

Last edit: 9 years 9 months ago by nunonog.

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9 years 9 months ago #219897

Hi,

Can you please check in your PHP error log that you do not have a PHP fatal error ?
If the connection is aborted, it could be related to a server/php issue.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 9 months ago #219927

Hi,

I've enabled "Error reporting" to "Maximum" in Joomla Global Config and reproduced the error again, but no PHP error message.

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9 years 9 months ago #219929

Hi,

Because it's an XHR upload ; you're not able to see the content of that call except if you're using your browser console and catch all server requests...
You really need to take a look at the PHP error log file.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 9 months ago #220020

Hello Jerome,

Here it is in attachment. Thanks a lot for helping!

Last edit: 9 years 9 months ago by nunonog.

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9 years 9 months ago #220023

Hi,

I'm sorry but there is no attachment in your message.
Depending the size and the nature of the file ; it could be refused by the forum.
In that case you can use the support email (support at hikashop.com).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 9 months ago #220076

Hi,

We got the file.
The only error I see in it is this one:

PHP Fatal error:  Call to undefined method JDocumentRaw::getHeadData() in /home/portalge/public_html/templates/yoo_eat/warp/systems/joomla/layouts/head.php on line 132
but since it comes from your frontend template, I don't see why it would be linked to the problem.

So the problem is not a fatal error in PHP. Maybe there is some kind of security module in your apache server doing that.

Anyway, an easy way to circumvent the problem is to directly upload the file in media/com_hikashop/upload/safe/ via FTP and then use the other button next to the upload button to enter the filename of your file in the file popup so that the file gets linked to your product.

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9 years 9 months ago #220095

Ok, I uploaded the files via FTP.
I guess this solves the problem.
Thank you.

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9 years 9 months ago #220471

Hello,
I have typed the file name instead of uploading the file as usual (I uploaded via FTP to /safe directory).
Now, users are downloading a file with 0Kb with the name "safe" instead of the actual file.

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9 years 9 months ago #220485

Hi,

Can you do a screenshot of the settings of your file ?
Can you make sure that the "upload secure folder" setting of the HikaShop configuration is correct ?

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9 years 9 months ago #220688

Hello,

Here it is:


Attachments:

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9 years 9 months ago #220698

Hi,

In the field "file path" ; you must provide the filename of the file.
Please understand that the "name" is the name of the file which will be display in the email, in the order summary, etc. It is not the file name.

Providing a blank file path will not work and result the side effect you're facing.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 9 months ago #220747

Hi,

I'm sorry, but I still can't get it working:

What do I have to write in "File Path?"



I tried both names and also the file name, but none works.

Attachments:

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9 years 9 months ago #220760

Hi,

Your screenshot is for the product main options.

You upload a file using FTP in the "safe" folder ; so you should know the name of that file (aka : filename).
www.hikashop.com/support/documentation/i...uct-form.html#images

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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