Error 500 when changing order status

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14 years 11 months ago #14945

Hi there
I receive error 500 when changing order stauts
The mail system is configured propertly and i sending mails correctly.
The joomla version is 1.5 and the HikaShop 1.4.9 OS win 7 iis 7.5

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14 years 11 months ago #14953

Hi,

We don't have such problem on our end. Did you edited the emails of HikaShop ? If so, it could be a problem in the modification you made.

Could you check your php error logs ? You should find there the error message of that page which will help us understand why that happens on your website.

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14 years 11 months ago #14957

Hi ...
Tnx for the replay
I attached the error log and playing around this problem but nothing ... :(

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Last edit: 14 years 11 months ago by oracle4you.

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14 years 11 months ago #14959

Hi Nicolas
The issue resolved.
PHP ini file was configured with:
log_errors = On
error_log value on the php.ini was without path means that php will write erors on php system wariable path (in my case c:\php)
So i changed to
error_log = "c:\php\some_text_error.txt"
I tried to change the order status and is working perfectly
I don't know if the change of the php.ini values is the reason.
I attached also the php_error log for your review but like i said now is working perfectly.

Best regards and tnx

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Last edit: 14 years 11 months ago by oracle4you.

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14 years 11 months ago #14963

Thank you for getting back to us on that error.
The problem comes from the fact that some variables are missing on the text version generation code of the status notification email. Thus, PHP want to write these messages in the log of your php but since your log files weren't configured properly it couldn't and you had that 500 error.
We'll fix the variables for next release.

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