Emails no sent when PayPal Pro payment option used

-- url of the page with the problem -- : www.digitalguarddawg.com
-- HikaShop version -- : 3.2.1
-- Joomla version -- : 3.8.1
-- PHP version -- : 5.6
-- Browser(s) name and version -- : Any
-- Error-message(debug-mod must be tuned on) -- : None

All was going well till sometime after 10/26/17 (the last PPP order which sent emails). Since then, 3 PPP orders since then and no emails.

• I have checked in Customers | Email History and there are no emails for these orders to either the customer or admin.
• All 3 orders are showing "confirmed" in the Order Status (assume this means they got a correct return from PayPal)
• I have activated Debug, but no new PPP orders since then.
• I have checked off all the options on www.hikashop.com/support/documentation/i...or.html#notification except I am awaiting confirmation that "The option "allow payment notifications from paypal" of the PayPal is turned off. You should turn it on. and You changed the IPs in the PayPal IPs option of the PayPal plugin. (assuming you mean the 3 credentials by this)." are correct.

A new order cam in using PPP and no emails were sent. I looked in the log file as per HS documentation, and all there is is a long list of PayPal Transaction IDs. What do I do with them to help determine the issue?

The email is still active. Although I hadn't touched it, in case someone else had, I checked.

Hello,

If you already made sure that every emails was correctly published via "Hikashop->System->Emails", note that Hikashop uses the standard joomla email sending functions. If you have a problem only on ONE email, it means that the problem is the content of the email.
What you should try also is to send an email via the interface in sales when changing an order information. Does that work ? If yes, then, the problem is really the content of the order creation notification.
It could also be that your hosting company doesn't allow you to send more than one email per thread and at the end of the checkout, two emails are sent (1 to the customer and 1 to the vendor). So you might want to check on that with your hosting company.

Thanks for the reply Mohammed - this has slipped my mind to follow up.

None of the scenarios apply. Here are the facts:

1. ANY order made with the standard PayPal plugin works fine.
2. After much studying, it seems that ONLY emails to Gmail accounts made ONLY with the PayPal Pro plugin (credit cards) fail.
3. Orders are correctly generated for the scenario described in #3, and appear in the backend.
4. On checking the email log, no emails are sent for the scenario described in #3.
5. Both the notification to the purchaser, and also the notification to the shop owner fail. NO email is generated at all.

Hi Nicolas

Sorry, my mistake for not checking more carefully. I asked the client if he'd received certain orders and he said they had. However, on checking again, I see no emails were generated for those orders.

So no emails are being generated for PayPal Pro orders. I had some customization on the order emails (right now I can't find what I did, but I've attached txt files of the customized emails in case you can see something glaring in them), so I went through and removed the customixation on them all to see if that makes any difference.

Morning Nicolas

Just had the first CC order come through since the change - no difference, no emails sent. And, yes, order notification is turned on. This used to work, but stopped. After much to and fro-ing, it got fixed by you. Now it's stopped again.

Merry Christmas Nicolas

Thanks for the reply - no problem about the delay - it IS Christmas!

I can't be 100% confident regarding the previous version number. I see the current version I have installed is 3.2.1 (though I've just noted that there's a newer version available which I've just downloaded but not yet installed). However, I do have a copy of version 3.1.1 in my download folder - that may have been the previously installed version - it definitely wasn't a version 2.something.

For the setting you refer to, are you talking about "Send order ID" or "Order notification"?

Cheers

Thanks Nicolas, done. I'll keep an eye on it and see if that changes things. It's a strange one seeing as the PayPal Std plugin works perfectly.

Happy New Year Nicolas. OK so a CC order just came through and no emails were sent even with that switch off.

Turned the setting on again.

The last order that failed emails was J1F0F0G102 on 12/30.2017. Thanks.

Hi Nicolas

Great, thank you. I found what I think is the entry I should change. Mine didn't say:

$cartClass->cleanCartFromSession();

But, rather:

$class->cleanCartFromSession();

Which I amended to:

$class->cleanCartFromSession(false);

That was on line #545 in my file.