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Hi,

The behavior you describe is actually the normal behavior of the "Provide points instead of fees" option that you turned on under HikaShop > Config > Affiliate. With that option, the affiliate commission (which is a percentage of the order amount, configured per partner or via the default affiliate percentage fee) is converted into points instead of being added as a monetary fee on the partner's account. So the partner receives points equal to their commission on each order placed by a customer under them, and those points have nothing to do with the product's own user_points value, which only applies to the buyer of the product.

If you want the partner to receive the same number of points as the buyer regardless of the order amount, then the "Provide points instead of fees" option is not what you want. In that case you would need to turn it off and instead write a small system plugin listening to the order confirmation event to add points to the partner based on your own rule.
That would require some development work.

Hi,

For the 30% commission: set the affiliate percentage fee to 30 in the HikaShop configuration under the Affiliate tab. If you want the commission as points, enable "Provide points instead of fees". If you want it as a flat fee per order, leave that off. Dealers will not accumulate user points from their own purchases if you restrict the user points plugin access level to the retail customer user group only, excluding the dealer user group.

For dealers seeing orders of their customers: each partner has access to a frontend affiliate dashboard showing their affiliate sales. You can add a menu item of type "HikaShop > Affiliate program" to make it accessible. This will show dealers the orders that came through their affiliate link.

For the one-time 10% discount for new customers: create a discount of type "Discount" with a 10% percentage value, set "Quota per user" to 1, and enable "Auto load in cart if possible". This way, every new customer will automatically get 10% off on their first order without needing a coupon code.

Hi,

I checked your configuration. The issue is that the affiliate fee settings are currently all at 0 (both the global percentage and flat fee, and the custom fee on the distributor user). With "Provide points instead of fees" enabled, the system converts the affiliate fee amount into points for the partner. Since the fee is 0, the partner gets 0 points from their customers' orders.

The custom product field "userpoints" only controls how many points the buyer earns when purchasing a product. It has no effect on partner/distributor points. Partner points are always calculated from the affiliate fee (percentage of order price + flat fee).

Here is what you need to configure to achieve your goals:

1. Distributor earns points when their customers buy:
In HikaShop > Configuration > Affiliate section:
- Set "Percentage fee on sales" to the desired value (e.g. 10 means the partner earns points equal to 10% of the order price)
- Or set "Flat fee on sales" if you prefer a fixed amount per order
- Keep "Provide points instead of fees" enabled
For example, if a customer buys a product at 30 EUR and the percent fee is 10%, the distributor will receive round(30 * 10 / 100) = 3 points.

2. Only distributor customers earn buyer points, not regular customers:
There is no built-in setting to automatically give buyer points only to customers linked to a distributor. The access level setting on the user points plugin controls which user groups can earn buyer points, but it does not check whether the customer is linked to a partner.
Two possible approaches:
- Create a dedicated Joomla user group for distributor customers. Manually assign customers to that group (or automate it with a custom plugin). Then restrict the user points plugin to that group.
- Develop a small custom plugin that checks if the buyer has a partner (user_partner_id) before allowing points to be earned.
Note that the user points plugin does not affect partner points from the affiliate system. Partners will still receive their points from "Provide points instead of fees" regardless of the plugin access level.

Replay only for question 1 of previus post.

This is the standard affiliate system in HikaShop Business. Here's how to set it up:

1. Go to HikaShop > Configuration > Features and enable the affiliate system. Configure the partner commission (percentage or fixed amount per order). You can enable "Provide points instead of fees" so partners receive user points instead of money. Full configuration details here: www.hikashop.com/support/documentation/5...l#features_affiliate

2. Each distributor registers as a partner and gets a unique affiliate link. You can create banners (Marketing > Banners) with links to your shop pages. The partner's tracking parameter is automatically added to the URL. See the banners documentation: www.hikashop.com/support/documentation/2...-banner-listing.html

3. When a customer clicks the link and purchases, the order is linked to the distributor. The distributor earns the commission/points. The customer does NOT earn points (unless you also configure the user points plugin for all users, which you shouldn't in this case).

4. The distributor can see their affiliated customers and commissions in the frontend control panel. You can see an example of the partner interface on our own site: www.hikashop.com/my-account/affiliate-program.html

For the user points configuration (for the distributors only): www.hikashop.com/support/documentation/257-using-points.html

I am completely confused with your affiliate program. I cannot configure the distributor to receive specific points defined as user points and set as a value in a given product. Different kinds of points are being generated, but not the ones specified in the additional field “user points”.

I cannot figure out where the problem is coming from. I need help because I am trying to understand the logic and I can’t.

The distributor is in a different user group – distributor, and the client is in the user group – clients. I wanted the client to accumulate user points and not earn anything. This is achieved, but the distributor is receiving some incorrect points which do not reflect the exact value set in the additional field in the product.

For example, the points are set to 4, but the distributor receives 30, or receives 6, etc.

Also, in the frontend the distributor cannot see which customers are assigned under them.

I would like to give you access to the test website for assistance. Is that possible?

Hi,

Question 1 - Distributors with affiliate links:
This is the standard affiliate system in HikaShop Business. Here's how to set it up:

1. Go to HikaShop > Configuration > Features and enable the affiliate system. Configure the partner commission (percentage or fixed amount per order). You can enable "Provide points instead of fees" so partners receive user points instead of money. Full configuration details here: www.hikashop.com/support/documentation/5...l#features_affiliate

2. Each distributor registers as a partner and gets a unique affiliate link. You can create banners (Marketing > Banners) with links to your shop pages. The partner's tracking parameter is automatically added to the URL. See the banners documentation: www.hikashop.com/support/documentation/2...-banner-listing.html

3. When a customer clicks the link and purchases, the order is linked to the distributor. The distributor earns the commission/points. The customer does NOT earn points (unless you also configure the user points plugin for all users, which you shouldn't in this case).

4. The distributor can see their affiliated customers and commissions in the frontend control panel. You can see an example of the partner interface on our own site: www.hikashop.com/my-account/affiliate-program.html

For the user points configuration (for the distributors only): www.hikashop.com/support/documentation/257-using-points.html

Question 2 - Tiered discounts based on cumulative turnover:

There is no built-in automatic "tiered discount by turnover" feature in HikaShop. However, you can achieve this with a combination of:

1. Create Joomla user groups for each tier (e.g. "Bronze - 5%", "Silver - 10%", "Gold - 15%")

2. Create HikaShop discounts linked to each group with the corresponding percentage. See: www.hikashop.com/support/documentation/2...iscount-listing.html

3. The built-in mass action filters and actions for users don't include a "cumulative order total" condition, so it's not possible to automate the group assignment of users based on their purchases. It would need to be done either manually by checking each customer's order history in the backend, or via a small custom plugin that queries order totals and updates user groups periodically. If you need help developing such a plugin, feel free to ask and we can provide guidance or a quote.

Hi,

It's possible for users to accumulate points with the user points system:
www.hikashop.com/support/documentation/257-using-points.html
Then, you can configure the "Provide points instead of fees" setting, under the Features tab of the HikaShop configuration for partners to gain points instead of fees.

Hi,

Yes, it is possible. You can configure banners in HikaShop to setup links you want to advertise to partners so that they can share their unique link with their customers. This way, the customers will be linked to them automatically.
www.hikashop.com/support/documentation/i...hop-banner-form.html
You can see an example of partner affiliate program page with some banners configured for our own website:
www.hikashop.com/my-account/affiliate-program.html

Hi,

With the affiliate system in HikaShop, each affiliate of a partner will be linked to that partner. When you edit a customer in HikaShop's backend, you'll have a setting "partner" with the partner user selected, so you can see "which customer belons to which dealer".
Also, with a mass action you can output a list / CSV of the users of a partner with a filter on the column user_partner_id and an action "Display the results" or "export CSV file".

-- HikaShop version -- : 6.3
-- Joomla version -- : 6.02
-- PHP version -- : 8.4
-- Browser(s) name and version -- : chrome latest

Hello, is there a way to use Hikashop 6.3 & Joomla! 6 to create a store with the following features? The principle is multi-level marketing, there will be dealers who will have customers under them, and the CEO will be able to see which dealer each customer who has made a purchase belongs to. Accordingly, the dealer must be able to use discounts because they are a partner after all.
My Question is: How can the store owner see which customer belongs to which dealer?