User Points Not Applying to User Profile

-- url of the page with the problem -- : www.ariesgamesandminis.com
-- HikaShop version -- : 4.4.0
-- Joomla version -- : 3.9.23

So I'm trying to setup the User Points system, and I have searched these forums for the answer, but I cannot find it.

I've got it setup, it shows up in my checkout flow...but when I purchased items in the test environment...I do not earn any points. So now I'm stuck & I cannot figure

it out. Please take a look at the screen shots and let me know what I'm doing wrong.

Thank you!

Nicolas,

I had originally entered "Shipped" in the "valid order statuses" so the customer would earn points one a package was shipped. That did nothing in test. I changed it to "Confirmed"...again, still did nothing.

Orders are earning points in checkout...they just aren't applying to the account of the customer in testing.

Hikashop User Points is showing in the Checkout Workflow, and if I manually put points on the account of the testing user, it shows up in Checkout and gives me an option to pay with those points, reduces the total of the order by those points, and allows me to check out properly at that discounted rate and deducts the points I manually put on the account.

I do see the number of points I will gain on a purchase, they just aren't being applied to the user account once completed the sale is complete.

I do want the user to NOT gain points when using points, that's just double dipping there.

So...as far as I can tell, it is allowing the addition of points during checkout with how I have product categories selected. They just aren't applying to the user account when completing the sale.

So it all comes back to...when the sale is complete, the user account is not earning points.

If you'd like I can send login credentials over so you can go in the back end of the test account and see for yourself.

nicolas wrote: Hi,

If you see the points during the checkout but they aren't added after the order, it's likely a problem with the order statuses. since it doesn't find a matching order status, it doesn't add the points.
You need to enter the namekey of the order statuses in that setting.
For example:
confirmed,shipped
The default order statuses namekeys don't have uppercase so it's probably why it doesn't work.

Still not working...

Attached are screen shots. Put shipped in the Plugin Options, Made a Purchase that would have earned me 11 points & completed the purchase. Logged into the back end, marked the items as shipped & checked...no points earned. Waited 10 minutes just in case, refreshed my account in the control panel and checked on the back end...the 11 points are still not earned.

nicolas wrote: Hi,

Then the likely reason is that the products in the order are not in the categories selected in the "product categories" setting of the user points plugin setting.
Try to empty that setting and see if that helps.

Attached is the category listing for the products that earn points, to which I was testing the purchase using these categories...while it showed I WOULD earn points, points were never applied after completing the order so it was CONFIRMED, nor after shipping the order so it was SHIPPED. Both of which statuses I tried in the settings...neither worked.

Now...per your suggestion, I deleted ALL of those categories, and tried again...AGAIN, no points earned but it showed I would earn points.

Can I please send you log in information so you can figure out why this is not working? Please let me know where to send it.

Thank you

Done...thank you

Philip,

All of these were setup, as noted above, and I was told to empty some of these items...as shown in the posts above, which I did and responded back that I had done that and the issue was still present, which caused me to ask again that someone go into the test site to see why they were not working both with those spots filled in and with them being blank.

I will re-setup everything in a little while, so it can be tested...but to be honest here I feel like you are scolding me for something I was TOLD to do by someone else FOR testing.

Not sure what was changed, but I went back through and reactivated everything, and now it is working properly and applying earned points to the account.

If you changed something...which I think you did as I don't recall the section "Points earning on categories" having anything listed in it.

Either way...thank you for whatever it was you may have changed.

In further testing...I found this issue and cannot resolve.

Give back points on cancellation is set to yes, but...when I place an order in test, use the points as part of the "pay with points" payment option, then finish using the Square test app and complete the order, it removed the points from the account. When I cancel the order on the back end (changing it from confirmed to cancelled), it does not give the points back.

Thinking I was doing something wrong, I manually put the same points back on the test account. Put the same item into my cart, used the "pay with points" again as before...then removed the item from my cart. Again...points were not returned to the account.

What am I doing wrong here and how can I get the system to put the points back on to the test account?

Philip...I have reactivated the account, thank you for looking.

Unsure why I'm not getting notifications for responses...I am subscribed to the post, so I apologize for the delay.

I only changed your user status, so you should have been able to log in. As such...I'm resetting the password and emailing over login info to the Contact Us link.

Thank you

Yes...I did test to make sure it functions properly and you would have access. I will delete the account tonight and set it all back up again and re-email all info.

Philip...I've resent credentials