Credit card feature not working

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12 years 7 months ago #25091

Two of the four credit card symbols are not appearing in the checkout. Same result with any browser

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12 years 7 months ago #25102

Could you give a link to your shop so that we can see where the problem is coming from ?

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12 years 7 months ago #25105

The site is www.daltonwatson.com
It that what you need?
Glyn Morris

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12 years 7 months ago #25106

Could you edit the payment plugin and do a screenshot of the images option ?
Could you try to reselect the images there with the edit icon ?

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12 years 7 months ago #25108

You are getting to the outer limits of my Hikashop understanding but if you are able to tell me what it would be called under the Plug in Manager, perhaps I can do this

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12 years 7 months ago #25109

In HikaShop, you have the menu System->Payment methods where you can access the payment plugins options.

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12 years 7 months ago #25110

Something attached

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12 years 7 months ago #25112

So it seems that you're missing some of the images in the folder media/com_hikashop/images/payment and that you don't use the latest version of HikaShop.

Is that the case ? Could you try to update ?

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12 years 7 months ago #25114

I will have to turn this over to my local Hikashop guru who can update. I don't feel competent enough to do it

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12 years 7 months ago #26310

I have now updated to Hikashop 1.53 and the credit card symbols are still not appearing
You can see what happens by going to Hikashop on www.daltonwatson.com

Last edit: 12 years 7 months ago by petermorris.

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12 years 7 months ago #26319

The symbol are not appearing because you're missing the images in the folder media/com_hikashop/images/payment
I don't know why it didn't but the install should have added then back when you updated. You must have some access rights issues.

The simplest will be to open the hikashop install package and extract the folder media/images/payment and upload the files in there via FTP to your folder media/com_hikashop/images/payment.

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12 years 6 months ago #26361

does this image help to define the problem?

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12 years 6 months ago #26372

No, I already saw that in the HTML of your page.

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12 years 6 months ago #26661

No other path I can take to correct?

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12 years 6 months ago #26680

With the new release of HikaShop 1.5.4, you should not see the two non existing images anymore. But if you want to use them, you will still have to add them manually via FTP as explained in my previous post.

Last edit: 12 years 6 months ago by nicolas.

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