update problems

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10 years 7 months ago #189996

-- HikaShop version -- : 1501262048
-- Joomla version -- : 3.3.6
-- PHP version -- : latest
-- Browser(s) name and version -- : all
-- Error-message(debug-mod must be tuned on) -- : front end nothing.

backend this:

Notice: unserialize(): Error at offset 297 of 919 bytes in /home/ l/public_html/administrator/components/com_hikashop/classes/widget.php on line 39

Notice: unserialize(): Error at offset 294 of 916 bytes in /home/ /public_html/administrator/components/com_hikashop/classes/widget.php on line 39

Notice: unserialize(): Error at offset 442 of 3022 bytes in /home l/public_html/administrator/components/com_hikashop/classes/widget.php on line 39

Notice: Trying to get property of non-object in /home/ public_html/administrator/components/com_hikashop/views/dashboard/view.html.php on line 76

Notice: Trying to get property of non-object in /home/ public_html/administrator/components/com_hikashop/views/dashboard/view.html.php on line 76

hello,

We updated our website to joomla 3 from joomal 2.5. We have it on a testing domain. Everything went ok but a few things are not looking oke.

1. The social plugin is hsowing this {hikashop_social} instead of the facebook picture. We did turn of all cache and also enabled both hikashop plugins. We did also instal a new cahce plugin and again tried to turn of all cache. whatever we tried it never worked. Also the template we did switch to joomla template and still not working.

2. The tabs on the productpage are not working. The information is placed under each other.

3. where in the admin can we ad extra votes to the stars on the productpage so it looks like they have more votes?

Again these problems ocure on our testdomain the live website still runs on the old joomla.

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10 years 7 months ago #190008

Hi,

It would have been great to provide the link to your test domain and not your live domain if you have the issues on your test domain. That would have allowed us to look at the issues and not just guess :)

1. Please deactivate the social plugin in the "content" group and only keep the "system" one enabled.

2. Probably a javascript error on your pages. We would need to look at the page to say more on that.

3. Go in the menu Customers>Votes in the backend and click on the "new" button if you want to create a new vote.

4. The errors about the widgets can be removed by disabling the widgets and recreating them via the interface under the menu Orders>Report.

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10 years 7 months ago #190049

Hereby a link to the domai

1. i deactivated the social plugin from content and nothing changes. Still this is showing. {hikashop_social}

2. Javascript console is saying this: Gebruik van getAttributeNode() wordt niet meer ondersteund. Gebruik in plaats daarvan getAttribute().

3. It would take days to ad like 30 stars to one product or even 500 products. Is there a possibiliy to change it in the databse?

4. Somehow the tax at the checkout is showing again. We cant find out how to take this away. Codes we find on this forum did not work.

Thanks as always for the good support!

Last edit: 10 years 7 months ago by extreme.

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10 years 7 months ago #190060

1. and 2. We would need to look at the page to say more. Could you provide a user account to the website as it is in maintenance and we cannot look at any page on it.

3. Sure. You can create a mass action via the menu System>Mass action and use actions of the type "update the values" on the columns product_total_vote and product_average_score in order to set default values.

4. If you don't want any taxes, simply disable them via the menu System>Taxes. No need to edit any code.

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10 years 7 months ago #190193

1. and 2. The website is online since last night.

3. thanks

4. We want taxes in our pdf in the e-mail so we can not turn it of. Before the update we just deleted the tax (in the code) showing in the checkout. On this moment we dont how to do that.

Last edit: 10 years 6 months ago by extreme.

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10 years 7 months ago #190373

Any change you can take a look. We cant keep it online that long.. :)

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10 years 7 months ago #190375

Hi,

1.
Do you have the social plugin from the system group enabled and configured properly ?
I don't see why it wouldn't work unless it's disabled or set to an access level preventing it from working its magic for public users.

2.
The CSS you're using comes from HikaShop 2.2.1 if you look here: media/com_hikashop/css/frontend_custom.css
You're missing all the CSS of the new tab system for the product page:

.hikashop_tabs_ul{
	z-index: 2;
	position: relative;
	margin: 0px 0px 6px 0px;
}
.hikashop_tabs_ul li{
	display: inline;
	background-color: #fcfcfc;
	padding: 8px 5px;
	border: solid 1px #E7E7E7;
	z-index: 2;
	font-weight: bold;
}
.hikashop_tabs_ul li a{
	color: #555555;
}
.hikashop_tabs_ul li a:hover{
	text-decoration: none;
	color: #555555;
}
.hikashop_tabs_content{
	z-index: 1;
	position: relative;
	display: none;
	min-height: 200px;
	background-color: white;
	border: solid 1px #E7E7E7;
	padding: 5px;
	-moz-border-radius-topright: 4px; -webkit-border-top-right-radius: 4px; -khtml-border-top-right-radius: 4px; border-top-right-radius: 4px;
	-moz-border-radius-bottomright: 4px; -webkit-border-bottom-right-radius: 4px; -khtml-border-bottom-right-radius: 4px; border-bottom-right-radius: 4px;
	-moz-border-radius-bottomleft: 4px; -webkit-border-bottom-left-radius: 4px; -khtml-border-bottom-left-radius: 4px; border-bottom-left-radius: 4px;
}
.hikashop_tabs_li_selected{
	border-bottom: solid 1px #ffffff !important;
	background-color: #ffffff !important;
}
.hikashop_tabs_li_selected a{
	color: #1491B0 !important;
}
Add it and it should work better.

4. So what tax exactly do you want to turn off (can you provide a screenshot ?). What code were you trying to use ?

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10 years 6 months ago #191202

Hi,

We did send you a private message with a admin login.

1. We did do it correct we think and its not working. We did ad the social plugin screenshots with this, so you can see it yourself.

2. Thanks that worked perfect! Problem we have now that it is showing a double product description. Where can we disable the description below the product image? So we still get the description in the table,

3. we dont want to turn any tax of. We just want to hide it from the checkout. Just because it confuses people. They wanna see the price, the tranport cost and the total. We did ad a screenshot. We did try the codes given on this forum. www.hikashop.com/forum/4-how-to/39771-re...tom-of-checkout.html

We put it all back to default now.

4. We also discoverd a new problem. We did show products on our different pages with the plugin producttag. however also this one is not working. We did check all configure options. see attachment.

Attachments:

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10 years 6 months ago #191350

Hi,

1. I checked your settings and they seem fine indeed.
It must come from something else on your website.
Could you provide a FTP access so that we could dig deeper in the issue in order to find the exact cause of the problem ?

2. That's thesame actually. You're missing that CSS of HikaShop:
#hikashop_product_description_main_mini{ display:none; }
And it and you won't get the first one.

3. In that case, you can add such CSS:
.hikashop_cart_tax_title, .hikashop_cart_tax_title{ display:none; }

4. The problem must be similar to the problem you have with the social networks plugin.
The FTP access should allow us to indentify the issue.

The following user(s) said Thank You: extreme

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10 years 6 months ago #191601

Hi,

1. We did send you an private message with login to ftp.

2. works perfect.

3. works perfect.

4. see 1.

Thanks!

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10 years 6 months ago #191821

any change you can take a look? We wanna go online by the end of the month :)

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10 years 6 months ago #191884

Hi,

As you will understand, the support team does not work during the week end even if Nicolas or myself are answering to some messages when we can and when we have the time (but we still have to take some time to rest, etc).

I got some credentials attached to your ticket but it looks like the website is offline and none of the credentials I got are working ; by the way I'm not able to see your front-end website.
So even if I could access to the files by FTP ; if I can't see the result in the front-end it will be difficult to fix correctly your issues.

Please send us new front/back credentials ; you can use the "contact us" form for such private information (with a link to that forum thread).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 6 months ago #192133

i totally understand :) i did send the login stuuf again. It should work. It works on this side.

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10 years 6 months ago #192675

Hi besides above problems that i hope you can help with, we also have another little problem. All our images have a background colour. Now are the tumbnails showing a part background colour and a part of the tumbnail backgoudn is the colour withe. (fffff)

the images are 100 by a 100 but only show 60 by 100 of the real image and the top and bottom 20px are just withe. See attacht image.

the map they are in is: media/com_hikashop/upload/thumbnails/100x100f/113_veldpet_khaki.jpg

Last edit: 10 years 6 months ago by extreme.

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10 years 6 months ago #193154

Hi,

I've analyzed the issue on your website and it comes from another extension messing up with the HTML body so that the HikaShop plugins do not see any body content anymore on your website.
I've added a patch in the social networks plugin to circumvent the problem.
I've had to change the line:
$body = JResponse::getBody();
to:
$body = $app->getBody();

and the line:
JResponse::setBody($body);
to:
$app->setBody($body);

in the file plugins/system/hikashopsocial/hikashopsocial.php

Regarding the white background, if you want to avoid it, you can turn off the "force size" option of the HikaShop configuration or reduce the height that you set in for the images.

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10 years 6 months ago #193198

Hi thanks for the help.

The plugin works now. Not perfect but good enough. Do you know wich extension is blocking the social plugin? Because we also have the plugin that shows the products in the articles. product}4019|picture|pricedis3|pricetax1{/product}

And that one is also not working! You think its the same problem?

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10 years 6 months ago #193200

Hi,

Yes, it's exactly the same problem. So if you want to make it work, edit the file of the producttaginsert plugin under the folder plugins/system/hikashopproductinsert and change the same lines and it should hopefully work.

I don't know what is causing that. It could be anything that displays on the page. A plugin, a module or even the template.
It would require to disable these things one after the other and see if you still have the problem. It might take a while to test everything.

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10 years 6 months ago #193290

Hi,

Adding this code into the hikashopproductinsert.php makes the website goes blank. Any idea what to change to the code? Ps we did already turn every plugin, component and module off long time ago (also deleted them). Nothing helped.

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10 years 6 months ago #193316

Hello,
If you are having a blank page, can you :
- Activate the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language")
- Set the "error reporting" option of the Joomla configuration to "maximum"
- Test it again so that you can see if it display an error message which will help you to understand from what your issue is coming.

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10 years 6 months ago #194526

Hi,

We did what you asked. Changed the code in hikashopproductinsert.php and checked again with the debug and error on. And again we got a white page. We noticed that only the pages that have this plugin on the page go blank while pages without ths plugin just stay normal.

The webiste is already online because we couldnt wait any longer. You can see it on this page.. www.extremesurvival.nl/30-overzicht-surv...ips-en-bushcrafttips

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