Stuck with making gift cards

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  • Hikaserial Standard Hikashop Business
2 weeks 1 day ago #326083

-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.22
-- PHP version -- : 7.4
-- Browser(s) name and version -- : FireFox

Hi
Just installed HikaSerial and tried following the tutorials on selling gift cards.

But I'm a bit stuck.
I have managed to create a pack with the coupon generator.
Made a coupon template and assigned it.
Created 2 gift card products
I also activates AttachSerial plugin and added that.

I can buy a gift card, and a coupon is generated with a serial.
But I can figure out how to get the giftcard to the buyer?

Kind regards
Thomas

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2 weeks 18 hours ago #326094

Hello,

Please provide screenshots of your attachserial configuration (the top part is the most important).
A screenshot of your test order (to see the serials) is also required.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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1 week 6 days ago #326173

Thank you!

So this?

Attachments:

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1 week 6 days ago #326207

Hello,

There is no serial attached to your order, so it is "logical" that you do not have an e-ticket image in your notification email.
We can't see the order status in your screenshot ; we would need to be sure of it.
If the order is "created", you can edit the status directly in the backend (in the order details, not in the order listing).

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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1 week 6 days ago #326208

Hi ...

How do I get the serial there?
The order I showed you was set to CONFIRMED

/Thomas

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1 week 5 days ago #326210

Hello,

There are many possibilities :
- Your product is not linked with the pack.
- Your pack do not have a generator and its database do not have "free" serials.
- Your generator cannot create new serials (like a "coupon generator" with a "coupon template")

If you fix one of these issue, you can use the "refresh associations" button that we can see in your second screenshot. It will try to create the missing serials if it's required (and if it can).

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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1 week 5 days ago #326221

Thank you, I think I got it figured out now.

Just to be clear - I have to make a coupon template for each type of gift card, right?

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1 week 4 days ago #326226

Hello,

You have to create one template for the different kind of coupon you want to generate.
If there is just the value which differs, you can use the same template and use settings in the generator to dynamically override the price (or the expiration date).

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 104
  • Thank you received: 7
  • Hikaserial Standard Hikashop Business
1 week 4 days ago #326248

Thank you!

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