No e-mail reminders for expired subscriptions

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  • Hikashop Business
10 months 1 week ago #340331

-- url of the page with the problem -- : bases-netsources.com
-- HikaShop version -- : 4.5.0
-- HikaSerial version -- : 4.0.1
-- Joomla version -- : 3.10.6
-- PHP version -- : 7.4.27

Hello,
I manage a site that offers content under subscription.
For this I use HikaShop and HikaSerial.
The sending of reminder mails before the subscription expires is not done.
I don't understand what I didn't set correctly, I have activated the recurring payment in the configuration and activated the 2 emails that seem to be used for the reminder.
Thank you for your help ;)


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Last edit: 10 months 1 week ago by Marti. Reason: Subject solved

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10 months 1 week ago #340333

Hello,

Do you have the HikaShop cron task configured ?

In order to send its emails, HikaSerial needs the cron system to be able to do some daily processing.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: Marti

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  • Posts: 69
  • Thank you received: 13
  • Hikashop Business
10 months 1 week ago #340359

Hello Jérôme,
Thanks for your answer, I indeed saw yesterday that the customer had not renewed his subscription to HikaShop, he did it yesterday and I did receive the notification today of the subscription to a "test" plan that I had made and that ended today, it's all good ;)

PS : je t'envoie un message en MP au sujet du prochain JoomlaDay que nous préparons avec l'AFUJ : www.joomladay.fr/
Un après-midi sera consacré à des ateliers libres permettant d'aborder tous les sujets, l'endroit idéal pour parler également des extensions commerciales

Last edit: 10 months 1 week ago by Marti.

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10 months 1 week ago #340367

Great :)

PS : It's best to use the "contact us" form, I don't receive or read private messages in the forum.


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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