Hi Jerome,
We use RO Payments.
rolandd.com/products/ro-payments
with the Hikashop plugin.
The only text in the Hikashop Payment log is:
<h3>03.28.25 13:33:58</h3>
The following From address failed: v..hidden..@..hidden...nl : MAIL FROM command failed,Error: nested MAIL command
,503,5.5.1SMTP server error: MAIL FROM command failed Detail: Error: nested MAIL command
SMTP code: 503 Additional SMTP info: 5.5.1
In the serverlogs there where no issues.
Here you can find the log from RO Payments with a succesfull confirmation and the last one without.
[2025-06-04 09:52:15] Gekozen kaart(en):
[2025-06-04 09:52:15] Set transaction details
[2025-06-04 09:52:15] Currency: EUR
[2025-06-04 09:52:16] Send customer to URL: https://www.mollie.com/checkout/select-method/DpnkHJzygq
[2025-06-04 09:52:23] Process directly
[2025-06-04 09:52:23] User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36
[2025-06-04 09:52:23] Query string: transaction_id=mollie_683ffb2fc8d72&output=customer
[2025-06-04 09:52:23] User Beheerder is calling.
[2025-06-04 09:52:23] Going to sleep
[2025-06-04 09:52:24] Waking up
[2025-06-04 09:52:24] Going to sleep
[2025-06-04 09:52:25] Waking up
[2025-06-04 09:52:25] Going to sleep
[2025-06-04 09:52:25] Process directly
[2025-06-04 09:52:25] User agent: Mollie HTTP client/1.0
[2025-06-04 09:52:25] Query string: transaction_id=mollie_683ffb2fc8d72
[2025-06-04 09:52:25] Payment provider calling
[2025-06-04 09:52:25] Get transaction ID
[2025-06-04 09:52:25] Received transaction ID mollie_683ffb2fc8d72
[2025-06-04 09:52:25] Get transaction status
[2025-06-04 09:52:25] id:tr_DpnkHJzygq
[2025-06-04 09:52:25] transaction_id:mollie_683ffb2fc8d72
[2025-06-04 09:52:26] Received payment status: paid
[2025-06-04 09:52:26] Has chargebacks: No
[2025-06-04 09:52:26] Received card: ideal
[2025-06-04 09:52:26] Set transaction details
[2025-06-04 09:52:26] Payment sequence: oneoff
[2025-06-04 09:52:26] Payment has SUCCESS status
[2025-06-04 09:52:26] Current order status P
[2025-06-04 09:52:26] Send customer change status email
[2025-06-04 09:52:26] {"order_number":"B-00017","order_id":17,"order_total":"25.00000","order_status":"C","user_email":"info@lucians.eu","order_comment":"Transaction number: mollie_683ffb2fc8d72"}
[2025-06-04 09:52:26] Send admin order payment email
[2025-06-04 09:52:26] Notifying extension on URL: https://hidden-url.nl/index.php?option=com_hikashop&ctrl=checkout&task=notify¬if_payment=jdideal&tmpl=component&lang=nl&Itemid=3008&transactionId=mollie_683ffb2fc8d72&pid=f0XDUEYPRkXIfdN9UnMUtIpD99OJfDCssUDkECyaXFO7QZY33a
[2025-06-04 09:52:26] Notify method: get
[2025-06-04 09:52:26] Coming in on https://hidden-url.nl/cli/notify.php?transaction_id=mollie_683ffb2fc8d72
[2025-06-04 09:52:26] Calling RO Payments on https://hidden-url.nl/index.php?option=com_jdidealgateway&task=checkideal.request&format=raw&redirect=aHR0cHM6Ly92ZXJndW5uaW5nZW4uc3ZiZGVsZmxhbmQubmwvaW5kZXgucGhwP29wdGlvbj1jb21faGlrYXNob3AmY3RybD1jaGVja291dCZ0YXNrPW5vdGlmeSZub3RpZl9wYXltZW50PWpkaWRlYWwmdG1wbD1jb21wb25lbnQmbGFuZz1ubCZJdGVtaWQ9MzAwOCZ0cmFuc2FjdGlvbklkPW1vbGxpZV82ODNmZmIyZmM4ZDcyJnBpZD1mMFhEVUVZUFJrWElmZE45VW5NVXRJcEQ5OU9KZkRDc3NVRGtFQ3lhWEZPN1FaWTMzYQ==
[2025-06-04 09:52:26] Starting payment notification
[2025-06-04 09:52:26] Order status is created
[2025-06-04 09:52:26] Modifying order 17 to status confirmed
[2025-06-04 09:52:26] Waking up
[2025-06-04 09:52:26] Going to sleep
[2025-06-04 09:52:27] Received HTTP status 200
[2025-06-04 09:52:27] Trigger callback on extension addon: HikaShop
[2025-06-04 09:52:27] Setting payment as processed
[2025-06-04 09:52:27] Waking up
[2025-06-04 09:52:27] Result: SUCCESS
[2025-06-04 09:52:27] Is transaction processed: Yes
[2025-06-04 09:52:27] Redirecting customer to: https://hidden-url.nl/index.php?option=com_hikashop&ctrl=checkout&task=after_end&order_id=17&order_token=mWJylxkx&Itemid=3008&transactionId=mollie_683ffb2fc8d72&pid=f0XDUEYPRkXIfdN9UnMUtIpD99OJfDCssUDkECyaXFO7QZY33a
This payment did not set the order to confirmed:
[2025-06-06 09:47:51] Gekozen kaart(en):
[2025-06-06 09:47:51] Set transaction details
[2025-06-06 09:47:51] Currency: EUR
[2025-06-06 09:47:52] Send customer to URL: https://www.mollie.com/checkout/select-method/vN9XTPdP4WPjV63KrFe9J
[2025-06-06 09:48:00] Process directly
[2025-06-06 09:48:00] User agent: Mollie HTTP client/1.0
[2025-06-06 09:48:00] Query string: transaction_id=mollie_68429d2791f4e
[2025-06-06 09:48:00] Payment provider calling
[2025-06-06 09:48:00] Get transaction ID
[2025-06-06 09:48:00] Received transaction ID mollie_68429d2791f4e
[2025-06-06 09:48:00] Get transaction status
[2025-06-06 09:48:00] id:tr_vN9XTPdP4WPjV63KrFe9J
[2025-06-06 09:48:00] transaction_id:mollie_68429d2791f4e
[2025-06-06 09:48:00] Process directly
[2025-06-06 09:48:00] User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36
[2025-06-06 09:48:00] Query string: transaction_id=mollie_68429d2791f4e&output=customer
[2025-06-06 09:48:00] User Lucians-Administrator is calling.
[2025-06-06 09:48:00] Going to sleep
[2025-06-06 09:48:00] Received payment status: paid
[2025-06-06 09:48:00] Has chargebacks: No
[2025-06-06 09:48:00] Received card: ideal
[2025-06-06 09:48:00] Set transaction details
[2025-06-06 09:48:00] Payment sequence: oneoff
[2025-06-06 09:48:00] Payment has SUCCESS status
[2025-06-06 09:48:00] Current order status P
[2025-06-06 09:48:00] Send customer change status email
[2025-06-06 09:48:00] {"order_number":"B-00018","order_id":18,"order_total":"0.25000","order_status":"C","user_email":"info@lucians.nl","order_comment":"Transaction number: mollie_68429d2791f4e"}
[2025-06-06 09:48:00] Send admin order payment email
[2025-06-06 09:48:00] Notifying extension on URL: https://hidden-url.nl/index.php?option=com_hikashop&ctrl=checkout&task=notify¬if_payment=jdideal&tmpl=component&lang=nl&Itemid=3008&transactionId=mollie_68429d2791f4e&pid=BstzrpuJtGHEhOzY6Kp0iAG4H1ndp7adIypfOmAOM9yrzdMW58
[2025-06-06 09:48:00] Notify method: get
[2025-06-06 09:48:00] Coming in on https://hidden-url.nl/cli/notify.php?transaction_id=mollie_68429d2791f4e
[2025-06-06 09:48:00] Calling RO Payments on https://hidden-url.nl/index.php?option=com_jdidealgateway&task=checkideal.request&format=raw&redirect=aHR0cHM6Ly92ZXJndW5uaW5nZW4uc3ZiZGVsZmxhbmQubmwvaW5kZXgucGhwP29wdGlvbj1jb21faGlrYXNob3AmY3RybD1jaGVja291dCZ0YXNrPW5vdGlmeSZub3RpZl9wYXltZW50PWpkaWRlYWwmdG1wbD1jb21wb25lbnQmbGFuZz1ubCZJdGVtaWQ9MzAwOCZ0cmFuc2FjdGlvbklkPW1vbGxpZV82ODQyOWQyNzkxZjRlJnBpZD1Cc3R6cnB1SnRHSEVoT3pZNktwMGlBRzRIMW5kcDdhZEl5cGZPbUFPTTl5cnpkTVc1OA==
[2025-06-06 09:48:00] Received HTTP status 200
[2025-06-06 09:48:00] Trigger callback on extension addon: HikaShop
[2025-06-06 09:48:00] Setting payment as processed
[2025-06-06 09:48:01] Waking up
[2025-06-06 09:48:01] Result: SUCCESS
[2025-06-06 09:48:01] Is transaction processed: Yes
[2025-06-06 09:48:01] Redirecting customer to: https://hidden-url.nl/index.php?option=com_hikashop&ctrl=checkout&task=after_end&order_id=18&order_token=w4eqy4bu&Itemid=3008&transactionId=mollie_68429d2791f4e&pid=BstzrpuJtGHEhOzY6Kp0iAG4H1ndp7adIypfOmAOM9yrzdMW58
As you expected, there is indeed a difference in the log.
If you want I can sent you logincredetials.
Kind regards.