Issue with Order Status Not Confirming When Using HikaSubscription

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  • Hikaserial Subscription Hikashop Multisite
2 days 7 hours ago #367481

-- HikaShop version -- : 5.1.6
-- HikaSerial version -- : 5.1
-- Joomla version -- : 5.3.1
-- PHP version -- : 8

Hello HikaShop Support,

We’re experiencing an issue when using HikaSubscription in combination with HikaSerial.

When a customer places an order that includes a product linked to a subscription, the order status does not change to "confirmed" after payment. However, when we use a product without HikaSubscription, the order is correctly confirmed after purchase.

We followed this tutorial "Selling e-tickets with HikaSerial" to set up the club license:

Everything else works as expected:

If we manually change the order status to "confirmed", the serials are generated, the PDF is created, and the confirmation email is sent to the customer.
We would like to understand how to debug this issue and identify what’s preventing the order from being confirmed automatically.

Please find all relevant screenshots attached.

Thank you in advance for your help!

Best regards,
Lumiga

Kind regards,
Lumiga
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Last edit: 2 days 7 hours ago by Lumiga.

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  • Posts: 26251
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  • MODERATOR
2 days 1 hour ago #367487

Hello,

What payment plugin are you using?

Depending "how" the order is confirmed (the kind of plugin), it can be launch in a context where a lot of RAM is already used.
And adding the generation of some PDF (and more) can be the source of your issue.
If the manual validation of the order is working, I do think that the confirmation of the order by the payment plugin is "too short" (in time, ressources, etc).

To debug that, we will need more details about the context ; maybe some elements could be found in the HikaShop logs, or the server logs.. It will depends.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 594
  • Thank you received: 23
  • Hikaserial Subscription Hikashop Multisite
14 hours 29 minutes ago #367500

Hi Jerome,

We use RO Payments.
rolandd.com/products/ro-payments with the Hikashop plugin.

The only text in the Hikashop Payment log is:

<h3>03.28.25 13:33:58</h3>
The following From address failed: v..hidden..@..hidden...nl : MAIL FROM command failed,Error: nested MAIL command
,503,5.5.1SMTP server error: MAIL FROM command failed Detail: Error: nested MAIL command
 SMTP code: 503 Additional SMTP info: 5.5.1

In the serverlogs there where no issues.

Here you can find the log from RO Payments with a succesfull confirmation and the last one without.
[2025-06-04 09:52:15] Gekozen kaart(en):

[2025-06-04 09:52:15] Set transaction details

[2025-06-04 09:52:15] Currency: EUR

[2025-06-04 09:52:16] Send customer to URL: https://www.mollie.com/checkout/select-method/DpnkHJzygq

[2025-06-04 09:52:23] Process directly

[2025-06-04 09:52:23] User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36

[2025-06-04 09:52:23] Query string: transaction_id=mollie_683ffb2fc8d72&output=customer

[2025-06-04 09:52:23] User Beheerder is calling.

[2025-06-04 09:52:23] Going to sleep

[2025-06-04 09:52:24] Waking up

[2025-06-04 09:52:24] Going to sleep

[2025-06-04 09:52:25] Waking up

[2025-06-04 09:52:25] Going to sleep

[2025-06-04 09:52:25] Process directly

[2025-06-04 09:52:25] User agent: Mollie HTTP client/1.0

[2025-06-04 09:52:25] Query string: transaction_id=mollie_683ffb2fc8d72

[2025-06-04 09:52:25] Payment provider calling

[2025-06-04 09:52:25] Get transaction ID

[2025-06-04 09:52:25] Received transaction ID mollie_683ffb2fc8d72

[2025-06-04 09:52:25] Get transaction status

[2025-06-04 09:52:25] id:tr_DpnkHJzygq

[2025-06-04 09:52:25] transaction_id:mollie_683ffb2fc8d72

[2025-06-04 09:52:26] Received payment status: paid

[2025-06-04 09:52:26] Has chargebacks: No

[2025-06-04 09:52:26] Received card: ideal

[2025-06-04 09:52:26] Set transaction details

[2025-06-04 09:52:26] Payment sequence: oneoff

[2025-06-04 09:52:26] Payment has SUCCESS status

[2025-06-04 09:52:26] Current order status P

[2025-06-04 09:52:26] Send customer change status email

[2025-06-04 09:52:26] {"order_number":"B-00017","order_id":17,"order_total":"25.00000","order_status":"C","user_email":"info@lucians.eu","order_comment":"Transaction number: mollie_683ffb2fc8d72"}

[2025-06-04 09:52:26] Send admin order payment email

[2025-06-04 09:52:26] Notifying extension on URL: https://hidden-url.nl/index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=jdideal&tmpl=component&lang=nl&Itemid=3008&transactionId=mollie_683ffb2fc8d72&pid=f0XDUEYPRkXIfdN9UnMUtIpD99OJfDCssUDkECyaXFO7QZY33a

[2025-06-04 09:52:26] Notify method: get

[2025-06-04 09:52:26] Coming in on https://hidden-url.nl/cli/notify.php?transaction_id=mollie_683ffb2fc8d72

[2025-06-04 09:52:26] Calling RO Payments on https://hidden-url.nl/index.php?option=com_jdidealgateway&task=checkideal.request&format=raw&redirect=aHR0cHM6Ly92ZXJndW5uaW5nZW4uc3ZiZGVsZmxhbmQubmwvaW5kZXgucGhwP29wdGlvbj1jb21faGlrYXNob3AmY3RybD1jaGVja291dCZ0YXNrPW5vdGlmeSZub3RpZl9wYXltZW50PWpkaWRlYWwmdG1wbD1jb21wb25lbnQmbGFuZz1ubCZJdGVtaWQ9MzAwOCZ0cmFuc2FjdGlvbklkPW1vbGxpZV82ODNmZmIyZmM4ZDcyJnBpZD1mMFhEVUVZUFJrWElmZE45VW5NVXRJcEQ5OU9KZkRDc3NVRGtFQ3lhWEZPN1FaWTMzYQ==

[2025-06-04 09:52:26] Starting payment notification

[2025-06-04 09:52:26] Order status is created

[2025-06-04 09:52:26] Modifying order 17 to status confirmed

[2025-06-04 09:52:26] Waking up

[2025-06-04 09:52:26] Going to sleep

[2025-06-04 09:52:27] Received HTTP status 200

[2025-06-04 09:52:27] Trigger callback on extension addon: HikaShop

[2025-06-04 09:52:27] Setting payment as processed

[2025-06-04 09:52:27] Waking up

[2025-06-04 09:52:27] Result: SUCCESS

[2025-06-04 09:52:27] Is transaction processed: Yes

[2025-06-04 09:52:27] Redirecting customer to: https://hidden-url.nl/index.php?option=com_hikashop&ctrl=checkout&task=after_end&order_id=17&order_token=mWJylxkx&Itemid=3008&transactionId=mollie_683ffb2fc8d72&pid=f0XDUEYPRkXIfdN9UnMUtIpD99OJfDCssUDkECyaXFO7QZY33a


This payment did not set the order to confirmed:
[2025-06-06 09:47:51] Gekozen kaart(en):

[2025-06-06 09:47:51] Set transaction details

[2025-06-06 09:47:51] Currency: EUR

[2025-06-06 09:47:52] Send customer to URL: https://www.mollie.com/checkout/select-method/vN9XTPdP4WPjV63KrFe9J

[2025-06-06 09:48:00] Process directly

[2025-06-06 09:48:00] User agent: Mollie HTTP client/1.0

[2025-06-06 09:48:00] Query string: transaction_id=mollie_68429d2791f4e

[2025-06-06 09:48:00] Payment provider calling

[2025-06-06 09:48:00] Get transaction ID

[2025-06-06 09:48:00] Received transaction ID mollie_68429d2791f4e

[2025-06-06 09:48:00] Get transaction status

[2025-06-06 09:48:00] id:tr_vN9XTPdP4WPjV63KrFe9J

[2025-06-06 09:48:00] transaction_id:mollie_68429d2791f4e

[2025-06-06 09:48:00] Process directly

[2025-06-06 09:48:00] User agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/137.0.0.0 Safari/537.36

[2025-06-06 09:48:00] Query string: transaction_id=mollie_68429d2791f4e&output=customer

[2025-06-06 09:48:00] User Lucians-Administrator is calling.

[2025-06-06 09:48:00] Going to sleep

[2025-06-06 09:48:00] Received payment status: paid

[2025-06-06 09:48:00] Has chargebacks: No

[2025-06-06 09:48:00] Received card: ideal

[2025-06-06 09:48:00] Set transaction details

[2025-06-06 09:48:00] Payment sequence: oneoff

[2025-06-06 09:48:00] Payment has SUCCESS status

[2025-06-06 09:48:00] Current order status P

[2025-06-06 09:48:00] Send customer change status email

[2025-06-06 09:48:00] {"order_number":"B-00018","order_id":18,"order_total":"0.25000","order_status":"C","user_email":"info@lucians.nl","order_comment":"Transaction number: mollie_68429d2791f4e"}

[2025-06-06 09:48:00] Send admin order payment email

[2025-06-06 09:48:00] Notifying extension on URL: https://hidden-url.nl/index.php?option=com_hikashop&ctrl=checkout&task=notify&notif_payment=jdideal&tmpl=component&lang=nl&Itemid=3008&transactionId=mollie_68429d2791f4e&pid=BstzrpuJtGHEhOzY6Kp0iAG4H1ndp7adIypfOmAOM9yrzdMW58

[2025-06-06 09:48:00] Notify method: get

[2025-06-06 09:48:00] Coming in on https://hidden-url.nl/cli/notify.php?transaction_id=mollie_68429d2791f4e

[2025-06-06 09:48:00] Calling RO Payments on https://hidden-url.nl/index.php?option=com_jdidealgateway&task=checkideal.request&format=raw&redirect=aHR0cHM6Ly92ZXJndW5uaW5nZW4uc3ZiZGVsZmxhbmQubmwvaW5kZXgucGhwP29wdGlvbj1jb21faGlrYXNob3AmY3RybD1jaGVja291dCZ0YXNrPW5vdGlmeSZub3RpZl9wYXltZW50PWpkaWRlYWwmdG1wbD1jb21wb25lbnQmbGFuZz1ubCZJdGVtaWQ9MzAwOCZ0cmFuc2FjdGlvbklkPW1vbGxpZV82ODQyOWQyNzkxZjRlJnBpZD1Cc3R6cnB1SnRHSEVoT3pZNktwMGlBRzRIMW5kcDdhZEl5cGZPbUFPTTl5cnpkTVc1OA==

[2025-06-06 09:48:00] Received HTTP status 200

[2025-06-06 09:48:00] Trigger callback on extension addon: HikaShop

[2025-06-06 09:48:00] Setting payment as processed

[2025-06-06 09:48:01] Waking up

[2025-06-06 09:48:01] Result: SUCCESS

[2025-06-06 09:48:01] Is transaction processed: Yes

[2025-06-06 09:48:01] Redirecting customer to: https://hidden-url.nl/index.php?option=com_hikashop&ctrl=checkout&task=after_end&order_id=18&order_token=w4eqy4bu&Itemid=3008&transactionId=mollie_68429d2791f4e&pid=BstzrpuJtGHEhOzY6Kp0iAG4H1ndp7adIypfOmAOM9yrzdMW58

As you expected, there is indeed a difference in the log.


If you want I can sent you logincredetials.

Kind regards.

Kind regards,
Lumiga
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Last edit: 13 hours 46 minutes ago by Lumiga.

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5 hours 48 minutes ago #367520

Hello,

If the payment plugin is not confirming the order, there is nothing I can do in HikaSerial.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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