Bundled eTickets shows total price on PDF generated

  • Posts: 357
  • Thank you received: 24
  • Hikaserial Standard Hikashop Business
2 years 4 months ago #337570

-- HikaShop version -- : 4.4.4
-- HikaSerial version -- : 4.0.0
-- Joomla version -- : 3.10.3
-- PHP version -- : 7.4

Hi

I have made 2 eTickets and customers get and PDF with serial data printed on them - works great!
Now I have bundled them to let the user get one of each a bit cheaper.

But the printed pdf now shows the total price on them and not the price per. ticket.
Can I solve this in any way?

Regards
Thomas

Please Log in or Create an account to join the conversation.

  • Posts: 26000
  • Thank you received: 4004
  • MODERATOR
2 years 4 months ago #337591

Hello,

We would need more details about your settings to understand the situation and be able to reproduce your issue.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 26000
  • Thank you received: 4004
  • MODERATOR
2 years 4 months ago #337825

Hi,

CF your answer : www.hikashop.com/forum/16-serial-bug-rep...to-order.html#337821

You add serials for the products and also for the bundle of products.
You're duplicating the serials each time a bundle is bought, since you gave it for the content of the bundle and the product bundle itself.

Some images will be based on the bundle and other on the products.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 357
  • Thank you received: 24
  • Hikaserial Standard Hikashop Business
2 years 4 months ago #337836

It's 2 different questions I'm asking ...

Is the latest answer you have given for the issue regarding wrong price or to many tickets?

Please Log in or Create an account to join the conversation.

  • Posts: 26000
  • Thank you received: 4004
  • MODERATOR
2 years 4 months ago #337876

Hello,

Both are related.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 357
  • Thank you received: 24
  • Hikaserial Standard Hikashop Business
2 years 4 months ago #337877

Hi Jerome

I'm sorry, I couldn't at first see the relation ...
I have now removed serials on the bundle product and now I don't get extra eTickets.

But the eTickets I get, are without price on the them, can you help me on this issue?

Regards
Thomas

Please Log in or Create an account to join the conversation.

  • Posts: 26000
  • Thank you received: 4004
  • MODERATOR
2 years 4 months ago #337898

Hello,

What price do you want to display on the ticket ?
The real price of the product ? A processed price depending the bundle composition (so, some kind of pro-rata) ? The price of the bundle itself ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 357
  • Thank you received: 24
  • Hikaserial Standard Hikashop Business
2 years 4 months ago #337913

Hi Jerome

The real price of the product will be the best :-)

Please Log in or Create an account to join the conversation.

  • Posts: 26000
  • Thank you received: 4004
  • MODERATOR
2 years 4 months ago #337923

Hello,

In the HikaShop table "order_product", the original price of the content of the bundle is stored.
So in the "attach serial" plugin (or "pdf serial" one), if you're using the order product price ; you should be able to retrieve that information.

Please provides a screenshot of your "attach serial" configuration so we can reproduce it and see what is happening.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 357
  • Thank you received: 24
  • Hikaserial Standard Hikashop Business
2 years 4 months ago #337929

Hi

And thanks!

I assumes FULL PRICE is wrong here?

Please Log in or Create an account to join the conversation.

  • Posts: 26000
  • Thank you received: 4004
  • MODERATOR
2 years 4 months ago #337977

Hello,

Please (re)download HikaSerial 4.0.1 in order to get a patch which complete the support of bundles in "attach serial" and "pdf serial".
Due to the way that HikaShop provides the order products, the content of the bundle was not entirely accessible to the image/pdf plugins.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 357
  • Thank you received: 24
  • Hikaserial Standard Hikashop Business
2 years 4 months ago #338008

Hi

Great!
Now I get the price on the tickets, but without VAT - and I have set the PDFserial til: FULL PRODUCT PRICE (INC VAT)?
But only when the tickets are bundled

Regards
Thomas

Please Log in or Create an account to join the conversation.

  • Posts: 26000
  • Thank you received: 4004
  • MODERATOR
2 years 4 months ago #338010

Hello,

It looks like the HikaShop bundle system do not process the taxes.
If you take a look in your database, for the table "order_products", you'll see the entries for the "order_id" of your test order.
Some products have a "order_product_quantity" set to 0 ; these are the products of the bundle (they also contains some content in the column "order_product_options").

HikaSerial list all the products of the order which allow the plugin to get the product content.
The price (inc vat) is the order_product_price plus order_product_tax.
If the order_product_tax stays 0, the plugin think it gives you the correct price with the tax, since it's performing the addition.

Best would be to open a new thread in the HikaShop section of the forum so the HikaShop support team will be able to take a look at it.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 357
  • Thank you received: 24
  • Hikaserial Standard Hikashop Business
2 years 4 months ago #338055

Thanks, I'll get hold of the HikeShop-team :-)

Please Log in or Create an account to join the conversation.

Moderators: Obsidev
Time to create page: 0.079 seconds
Powered by Kunena Forum