Generated coupon-code can't use later....

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  • Hikaserial Standard Hikashop Business
5 months 1 week ago #301514

-- url of the page with the problem -- : blue-ocean-wassersport.de/gutschein
-- HikaShop version -- : 4.0.1
-- HikaSerial version -- : 2.2.0
-- Joomla version -- : 3.9.1
-- PHP version -- : 7.2.10
-- Browser(s) name and version -- : any browser

Hi,

I generate coupon-Code and can sell them. But it is mot possible to use the code later, it's saying always the cod is not correct...
Sure, I have to switch on one place the right thing.

Any idea?

regards
Harry

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  • MODERATOR
5 months 1 week ago #301516

Hello,

Would it be possible to know how you have configured your coupon generator and the coupon that you are using as template ?
Did you check the generated coupons in the HikaShop backend after the customer received its serials ?

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 4
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  • Hikaserial Standard Hikashop Business
5 months 1 week ago #301647

Hi Jerome,

I used the coupon generator and made a package. Then I generate 100 Numbers.
The sattes for refund serials set to "Free to use", consume will check user to "no" and no user assign to "yes".

With the products I select the package.

The coupon works fine and in the backend I can see the used numbers. Also the Email was generated, is o.k.

When I see the list of codes I can see the order number an a user id or his email.... there the status is now "assigned", perhaps this is the problem?

If you want, I can give you access...

thanks
Harald

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5 months 1 week ago #301648

Hello,

I got the impression that you mix-up "serials" and "coupons".

HikaSerial generate serials ; these have the status and other stuff that you're talking about.
But if you really using a coupon generator ; it's not the serial that you should look (because they are useless), you must look at the generated coupons.

So please, as asked previously, perform the checks on your HikaShop coupons.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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