Does Hikaserial automatically close subscriptions when a user stops paying

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2 months 3 weeks ago #333836

-- HikaShop version -- : 4.4.2
-- HikaSerial version -- : 3.1.2
-- Joomla version -- : 3.9.26
-- PHP version -- : 5.6.40

Hello,

If a user cancels their yearly reoccurring Paypal payment, when the second year begins, will Hikaserial close their subscription and remove them from the promoted user group? When a user pays they are promoted to the "Member" user group so I want them to become "Registered" when their subscription is closed.

Thanks,
Josh

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2 months 3 weeks ago #333852

Hello,

Paypal performs the renewal which extends the subscription, if it does not, the subscription will become expires.
If you configure the HikaSerial cron task, it will automatically modify the subscription when it expires. Otherwise it would require the user to perform an action in the website (or just login) to let HikaSerial checks its subscription and change its groups if needed.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
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2 months 3 weeks ago #333865

Hi Jerome,

Thanks. How do I configure the cron task?

Best,
Josh.

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2 months 3 weeks ago #333879

Hello,

Here the HikaShop documentation for the cron-task configuration :
www.hikashop.com/support/documentation/1...ashop-cron-task.html

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: joshualdouglas

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2 months 3 weeks ago #333893

My version of hikashop doesn't have cron jobs :^C

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2 months 3 weeks ago #333895

Hello,

HikaSubscription proposes its own URL for CRON task :

index.php?option=com_hikaserial&ctrl=serial&task=cron
You can follow the HikaShop documentation but uses the HikaSerial URL instead.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: joshualdouglas

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2 months 3 weeks ago #333926

Thanks

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2 months 2 weeks ago #334069

Hello,

Hope you've been well.

I have 2 issues when setting up the cron job.

1) When i enter the "your cron task" URL ( www.dah01.jroot.layer3.co.uk/index.php?o...trl=serial&task=cron ) and hit save. I get www.hikashop.com refused to connect. please see attached -



When I do a Joomla save (the green button) the cron URL is still set to the default - please see attached -

However, when I go to edit my URL again I can see the one that I entered - please see attached -

Whenever I click save I get the same www.hikashop.com refused to connect message.

2) In the last report, The result of the trigger the timestamp seems to be CEST - please see attached -

Could I change this to BST or GMT?

Thanks.

Attachments:

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2 months 2 weeks ago #334091

Hello,

If you have an HikaShop cron ; use the HikaShop cron.
The HikaSerial cron URL is when you're using the manual method (from the documentation I gave previously).
If you have issues with the HikaShop cron system, please open a new thread in the HIkaShop section of the forum.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: joshualdouglas

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2 months 2 weeks ago #334097

I'm a bit confused as to which Cron I should be using.

I assumed I had to use the hikaserial cron like you said above?

The link you sent me is the hikashop cron documentation so I assumed this was done in the same place?

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2 months 2 weeks ago #334099

Hello,

CF : www.hikashop.com/support/documentation/1...ron-task.html#server
You can configure a CRON task in your web hosting and call the HikaSerial URL to trigger the HikaSerial tasks.

If you're using the HikaShop cron system (first part of the documentation) ; it will also trigger HikaSerial tasks thanks to the integration.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: joshualdouglas

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2 months 1 week ago #334255

Hi,

After a bit of experimenting, I have this all working. Thanks for your support.

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