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1 year 11 months ago #342712

-- url of the page with the problem -- : my.vource.tv
-- HikaShop version -- : 4.6
-- HikaSerial version -- : 3.1.2
-- Joomla version -- : 3.10.10
-- PHP version -- : 7.4.29

Hello,
I am thinking of upgrading to HikaSerial Subscription 4.0.1, but need clarification.

MONTH 1.
I currently have a subscription PLAN A. $14 - 30-days
A user may need to upgrade prior to the expiration of PLAN A.

MONTH 2.
If they upgrade to PLAN B at $0.00 cost during month 1, what will the cost of the renewal be? $0.00 or $14.00

The upgrade is to allow addition access, but the user must be charged.

Thanks for the info

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1 year 11 months ago #342717

Hello,

When a customer buy a subscription product, the cost is what is configured in the product.
Regarding the type of subscription link, the product can "create", "renew", "renew or create", "creation then renewal" a subscription.
It means that you can have different products (and prices) for the creation of a new subscription and its renewal.
When you're using "renew or create"/"creation then renewal", the product can be used for recurring payments.

The upgrade is also an HikaShop product with a subscription type.
It allows to "upgrade" from a plan to another ; the price is set by the product itself.
Once a subscription is upgraded, its renewal is based on the products which can perform that action (renew / renew or create).
So it's really based on how you configured your products and their prices.

Upgrades and Renewals are proposed to the customer in his customer dashboard, so he can select the subscription he wants to renew.
The product pages are for new subscriptions, so the customer do not have extra interfaces to select the subscription (to renew or upgrade) ; we made some tests but it was too confusing for users.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
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