missing second page of invoice

hi,

I received an order on my website with 30 different items on the order. I have been able to print out the first 27 items but it keeps missing the last 3 items - these should be appearing on the next page but my printer prints the 1st 27 then prints the final totals on the next sheet.
Any ideas on how I can solve this?

kind regards,
Tanya

Hi,

Did you edited the "Invoice" file of your "Order" view of your Back-end template ? If yes can you test it without your customization (don't forget to save your customization before any tests) ?

Do you mean the invoice file under display>views?

If yes then I have just tried that - I did as you said but its still not working, even after I've removed my customisation.

Hi there,

It sounds strange, could you try to get your invoice as a pdf and look if the products are missing there too?

hi,

yes its missing off of the pdf too. I've attached the pdfs to show you - invoice 1 is as it is now, invoice 2 is when i've removed the invoice customization as recommended by Mohamed.

Tanya

Are the product missing specials?
I mean, it may be options and you may have activated the "group options with product" option leading them not to be displayed.
If it's not the case, I would suggest to try with different orders to see if you can notice missing products as well.

Hi,

I've tried to view the invoice with both 'group options with product' turned on and off. the invoice still looks the same either way.
I haven't got any other orders from customers with that many different items, so I've just done a practice order with 29 items and again it has missed off the last items and the totals (please see attached file). the group options with product was turned off when I did the practice order and when I viewed the invoice on the backend.
Sorry to be a pain but do you have any other ideas as to what it could be?

Tanya

It's really strange, it looks like the html is messed up.
Could you try with this file as your invoice view?

hi,

thanks for all your help, however I've just tried that and its still not working - have attached the pdf file.

am I changing the correct file? i'm going to display > views > invoice (backend, khepri, order)

any more suggestions?

kind regards,
Tanya

I think I understand the problem.
Could you try to replace this line:

if($group && $product->order_product_option_parent_id) continue;

if($group && $product->order_product_option_parent_id) continue;
								if(($k%25)==0) {?>
								 	</tbody>
								 	<tbody>
								<?php } ?>

hi,

thank you eliot.
unfortunately I've tried that but its still not working! and for some reason it inserted a load of question marks above the list of items. I've attached the pdf for you to see.

kind regards,
Tanya

Arre you sure you did this modification after these lines?

$k=0;
							$group = $this->config->get('group_options',0);
							foreach($this->order->products as $product){

I just double checked and I'm sure I did exactly that so I've sent you a pm.
I've removed all my own customization from the invoice file (I had moved the top addresses around a bit so that they fitted better on my invoice paper) so if you make any changes can you please let me know what you change so that I can put my own customization back on and add any bits that you change.
Or if you prefer I can put my customization back on the invoice file and if you need to you can edit that instead - let me know if you'd rather I did this.

kind regards,
Tanya

Hi Tanya,

I just tried on your end it's actually working.
I think it's just because of your browser that you have this strange result, I have a quite good result with chrome.

hi,

OK thanks for that - I like to use firefox but as you say it loads up OK in other browsers - it worked fine when I just tried it on Internet explorer.
Thanks very much for your help.

kind regards,
Tanya