Custom fields filter problems

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  • Hikashop Business
10 months 2 weeks ago #298553

-- HikaShop version -- : 3.5.1
-- Joomla version -- : 3.8.12
-- PHP version -- : 5.6.35
-- Browser(s) name and version -- : chrome 69.0.3497.100

Hi,

I face a problem when i tried to make a filter based on custom fields.

I have hundreds of custom fields, and i try to add a filter on custom fields, my custom fields did not show.

Please have a check. Thank you.

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  • MODERATOR
10 months 2 weeks ago #298563

Hi,

Do you mean that you don't have anything to select in the custom field selector ?
Please note that the custom field must be configured for all the categories (no restriction) or the category restriction of the filter must be the same. Also, you might want to save the filter once with the "apply on" set to "custom field" before selecting the custom field to be used.

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  • Posts: 350
  • Thank you received: 7
  • Hikashop Business
10 months 2 weeks ago #298614

Hi Nicolas,

Yes.
I tried to set category in custom field same as the category in filter, and save once, the selector still show nothings.
Screenshot provided below, please have a check. Thank you.

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  • Posts: 66586
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  • MODERATOR
10 months 2 weeks ago #298622

Hi,

Please provide a backend access and a link to this thread via our contact form so that we can have a look at the problem:
www.hikashop.com/support/contact-us.html

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  • Posts: 66586
  • Thank you received: 9792
  • MODERATOR
10 months 2 weeks ago #298673

Hi,

You don't have any custom field of the table "product". Note that only custom fields of the table "product" can be used in filters. And then, you can edit each product to select the values you want for each product in that custom field.


PS: please provide the link to the thread when you send in contact requests as it's hard for us to find the thread otherwise.

The following user(s) said Thank You: ler@singmuiheng.com

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