Category display in Safari browsers

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2 months 1 week ago #315220

-- url of the page with the problem -- : skywayyachtworks.com/ships-store
-- HikaShop version -- : 4.2.2
-- Joomla version -- : 3.9.15
-- PHP version -- : 7.2
-- Browser(s) name and version -- : Safari Version 10.1.2 (10603.3.8)
-- Error-message(debug-mod must be tuned on) -- : none

Safari does not render category, sub-category, or product pages properly—as configured in Hikashop. Chrome and Firefox display these pages correctly.

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2 months 1 week ago #315228

Hi,

I had to check myself and the only difference I could see is that the layout of the pages doesn't display several columns properly on Safari.
So I suppose that's your problem.
This is linked to the fact that Safari doesn't support properly all the possibility of the Flex grid that we're using for the columns layout since a few versions of HikaShop.
This is something that was reported to us a while back and we did add specific patchs for that.
To solve the problem, HikaShop check the browser of the user and automatically load an extra CSS file for Safari which corrects the columns layout.
However, when I look at the HTML elements on your pages with Safari, I don't see that specific CSS.
What I can see is that you have JCHOptimize on your website which caches the CSS. So I think it comes from that.
You'll have to tweak the settings of JCHOptimize to take that into account so that the safari CSS file can be loaded when necessary.

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2 months 1 week ago #315255

Where do I find the: extra CSS file for Safari which corrects the columns layout. ?

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2 months 1 week ago #315256

Hi,

The file is media/com_hikashop/css/safari_hikashop.css

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2 months 1 week ago #315260

Ok—now what do I do with this?

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2 months 1 week ago #315261

Well as it turns out we don't have that file: safari_hikashop.css

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2 months 5 days ago #315293

Hello,

Strange, did you test to update again your HikaShop in order to have the last build ?
Normally you must have the hikashop_css file.
Awaiting news from you to progress on your subject.

Regards

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2 months 5 days ago #315314

1) Hikashop config says: (I) You have the latest stable version of HikaShop Starter: 4.2.2
2) See screenshot for contents of the: media/com_hikashop/ccc directory

There isn't a safari css file

Attachments:

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2 months 4 days ago #315320

Hi,

Ok. Then, please download the install package of the latest Business version of HikaShop on our website again and install it again on your website. Then, please check again.

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2 months 4 days ago #315337

I haven't done this yet but checking my other HikaShop installs, I don't see that safari_hikashop.css file installed on any of my other client sites.

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