The Cart Is Empty

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13 years 5 months ago #1424

Hello,

I'm new to Hikashop and have installed it on one customers site.

I'm not able to add products to the cart? When I click "Add to Cart" it looks like it processes the instruction then it goes back to the main category screen with a message at the top saying "The cart is empty"?

Can you please help?

Regards,
Andy

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13 years 5 months ago #1426

Hi,

What is the value you set for the option "After a product is added to the cart" in the config under the tab display ?

Could you provide the URL of your website so that we can see the error ?

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13 years 5 months ago #1428

I have it set to "Stay if Cart Module Present"

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13 years 5 months ago #1429

Could you provide the URL of your website so that we can see the error ?

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13 years 5 months ago #1430

www.greenpigecostore.com

I have made site live so you can view.

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13 years 5 months ago #1433

Please update to the latest version of HikaShop. We fixed some issues on the "add to cart" button.

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13 years 5 months ago #1437

Updated and now my whole site is down? Help!

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13 years 5 months ago #1438

Internal 500 error

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13 years 5 months ago #1441

There is indeed a 500 error on some of the pages but some still work: www.greenpigecostore.com/index.php?optio...ategory&task=listing

You should activate the debug mode of joomla in the configuration of joomla so that we can see the error message. Otherwise, there is no information to tell you what's the problem.

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13 years 5 months ago #1442

Debug mode activated

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13 years 5 months ago #1443

That doesn't display any error on your website. Please make sure that your PHP configuration enables you to see errors and if not, edit your php.ini file and search for the string parameter display_errors.
This parameter should be turned On : display_errors = On.
If it's not the case, please edit your php.ini file, modify this line, save your file and then restart your server. You should not see a blank screen anymore and the error message will help us a lot to fix the problem.

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13 years 5 months ago #1445

looking in the root directory of my server I do not have a php.ini but a php5.ini?

No mention in this file of above.

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13 years 5 months ago #1446

Then try to edit this one.

php.ini files edition greatly depends on how your hosting company configured their servers. You should seek advice to them if you have questions on how to activate the debug mode.

The HikaShop page I gave you displays fine, so it highly possible that it's not directly related to HikaShop but a module or plugin you use. you could try to deactivate them one by one in order to isolate which one is causing the problem.

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13 years 5 months ago #1455

I've deleted Hikashop but elements are still showing within plugins on the backend, how do I delete them?

Once clear I will test

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13 years 5 months ago #1456

You can delete plugins and modules via the Extensions->Install/Uninstall screen.

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