Reminder Email to complete order

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6 years 1 month ago #51727

I have a client that would like the option of a reminder email being sent if the payment process is not completed or the cart abandoned before final checkout. The site will be a trade site, so not a genearl public shopping solution. Is this possible?

Thanks

Dave B)

Last Edit: 6 years 1 month ago by davec.
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6 years 1 month ago #51800

You can use our integration with AcyMailing Enterprise to create an AcyMailing auto filter which would send an email to the user after an order has not been confirmed after a few days.
Here is more information on auto filters:
www.acyba.com/en/support/documentation/1...ter.html#autofilters

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6 years 1 month ago #51870

Thanks Nicolas

I will take a look at the info.

Dave B)

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  • Hikashop Business
3 weeks 4 days ago #294309

Good Morning,
When I send the unpaid orders through the abandoned cart, the link button to make the payment does not appear in the email.
Thanks

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3 weeks 3 days ago #294314

Hi,

The abandoned cart tag doesn't add a link. You can potentially add manually to the newsletter a link to the orders listing of the customer where he will be able to click on the "pay now" button to pay for his order.

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