Reminder Email to complete order

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  • Hikashop Essential
6 years 5 months ago #51727

I have a client that would like the option of a reminder email being sent if the payment process is not completed or the cart abandoned before final checkout. The site will be a trade site, so not a genearl public shopping solution. Is this possible?

Thanks

Dave B)

Last Edit: 6 years 5 months ago by davec.
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6 years 5 months ago #51800

You can use our integration with AcyMailing Enterprise to create an AcyMailing auto filter which would send an email to the user after an order has not been confirmed after a few days.
Here is more information on auto filters:
www.acyba.com/en/support/documentation/1...ter.html#autofilters

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6 years 5 months ago #51870

Thanks Nicolas

I will take a look at the info.

Dave B)

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  • Hikashop Business
4 months 4 weeks ago #294309

Good Morning,
When I send the unpaid orders through the abandoned cart, the link button to make the payment does not appear in the email.
Thanks

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4 months 4 weeks ago #294314

Hi,

The abandoned cart tag doesn't add a link. You can potentially add manually to the newsletter a link to the orders listing of the customer where he will be able to click on the "pay now" button to pay for his order.

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1 month 1 week ago #298878

Hi,

Note for anyone looking at this thread in the future:
We've developped our own reminder plugin for HikaShop which is more flexible and does more things than the solution you can implement with AcyMailing which was quite limited :
www.hikashop.com/marketplace/product/241-reminder-plugin.html

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