Shipping method won't show

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12 years 7 months ago #77347

Hello,

I have tried everything (weight, error display...) from the documentation and searched the forum topics, but I couldn't find the answer to my problem.

Shipping method in the checkout process won't show. For now I only have 1 manual shipping method.

www.mzp-video.si/trgovina/

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12 years 7 months ago #77362

Hi,

Can you post a screenshot of your manual shipping configuration ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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12 years 7 months ago #77409

Hi Jerome,

here's the screenshot:


Click to view higher-resolution

Last edit: 12 years 7 months ago by marioc.

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12 years 7 months ago #77440

Is there any additional info I can provide to assist resolving this issue?

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12 years 7 months ago #77504

Hi,

You shipping configuration is link to a zone.
If your customer is not logged in the front-end or does not have his address in the right zone, this shipping would not be displayed.

The other point is that, you accept virtual products (which does not have weight) but you set up a minimal weight.
You have to be sure that every products in your store have a weight, if not, the minimum weight rule would be applied and your shipping method would not be displayed.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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12 years 7 months ago #77513

Hello,

thank you for your reply. I have logged in as a customer from the same zone as the shipping method (190).
Also my every product has a weigt, so I can't really see where the problem is. The shipping method still doesn't show up on checkout.

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12 years 7 months ago #77543

Hi,

Please send me a backend access by private message (or give the rights for the accounts I have just created).
I will check your configuration directly.

Thanks

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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12 years 7 months ago #77550

Hi,
you have a PM.

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12 years 7 months ago #77554

Hi,

Your products does not have a weight.
The problem is that, your main product have one but not your variants.
HikaShop use the weight of your variants so, it took the "0.000kg" weight.

I have change the weight of several variants and it works.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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12 years 7 months ago #77558

Great! Thank you very much.
It works now.
So do I have to change every variant by hand, or is there a faster way (I must have around 200 variants).

Last edit: 12 years 7 months ago by marioc.

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12 years 7 months ago #77572

Hi,

With a SQL request you could update all products.

UPDATE `#__hikashop_product` AS a INNER JOIN `#__hikashop_product` AS b ON a.product_parent_id = b.product_id SET a.product_weight = b.product_weight;
Just replace "#_" by your database prefix.
For example, if your database prefix is "jos", the table name would be "jos_hikashop_product".

Regards

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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