Export Reports

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  • Hikashop Business
3 months 3 weeks ago #303189

Hi Guys
When export report I get no emails or name.
Any ideas?


Thanks
Best Regards,

--Giora

Last edit: 3 months 3 weeks ago by Shimoni. Reason: Previous issue was resolved.

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3 months 3 weeks ago #303214

Hi,

Hard to say anything like that.
Please provide a screenshot of the settings of the report and a screenshot of the result in the CSV or a copy of the CSV.

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  • Hikashop Business
3 months 3 weeks ago #303225

Screenshot :
www.awesomescreenshot.com/image/3844903/...008aae4bcda4abf52e70
File attached.

Thank
You!!

Best Regards,

--Giora

Attachments:

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3 months 3 weeks ago #303229

Hi,

I'm not able to reproduce the issue on my end with the latest version of HikaShop. Which version are you using ?
Also, I see that you have columns from the joomla user table in your CSV while I only get columns from the hikashop user table when I do my test. Did you modify the report system in any way to add that ?

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  • Hikashop Business
3 months 3 weeks ago #303311

Hi I am using HikaShop Business: 4.0.1. I have not modified anything in the report (to the best of my knowledge, several people have worked on the site.)
Would you like an access?
Thanks
Best Regards,

--Giora

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3 months 2 weeks ago #303323

Hi,

We would actually need both a backend and a FTP access in order to look into it directly on your website.
You can provide that along with a link to this thread via the contact form:
www.hikashop.com/support/contact-us.html

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  • Hikashop Business
3 months 2 weeks ago #303342

Login info was sent.
Thank you so much.
Best Regards,

--Giora

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3 months 2 weeks ago #303348

Hi,

I had forgotten to ask you your HikaShop version and you didn't provide it in your first message as we ask.
That was the issue. You didn't had a patch we've added in HikaShop 4.0.2 which fixes that. Since I had the FTP access I directly added the patch so it's working now on your website too.

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  • Hikashop Business
3 months 2 weeks ago #303428

Thank you very much
Best Regards,

--Giora


;)

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