Affiliate discount getting applied shipping

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9 years 11 months ago #150355

- Joomla v. 2.5.7
- Hikashop v. 2.0.0

In HikaShop, I checked the "NO" box saying "Percentage fee including shipping" but once an order is confirmed and is paid through PayPal, my 15% discount is being applied to everything - products and shipping. I believe PayPal does not know what portion of the total billable amount is product vs shipping. Is there a way to configure PayPal to not apply the Affiliate discount to the grand total amount but rather just the product amount? Thanks!

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9 years 11 months ago #150423

Hello,
Do you have the correct price if you set the "Send details of the order" option of your PayPal configuration screen to NO ?

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9 years 11 months ago #150673

I had it set to "YES" originally, changed it to "NO" per your suggestion but that did not fix the problem. My 15% affiliate discount is consistently being applied to the Grand Total. PayPal cannot seem to figure out what part of that total is product only vs product plus shipping.

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9 years 11 months ago #153264

Hello,
Sorry for the late reply, did you solved your issue ? Also :

I believe PayPal does not know what portion of the total billable amount is product vs shipping. Is there a way to configure PayPal to not apply the Affiliate discount to the grand total amount but rather just the product amount? Thanks!

You're talking about PayPal which is having a discount applied on products and the shipping price, but do you have a good discount value through your checkout workflow ?

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9 years 10 months ago #154763

No. When I set "send details of order" to NO, I still get the same result (i.e. affiliate percentage applied to grand total, not just product). I really need to get this issue resolved since I am due to pay my Partners. Any other suggestions? I've attached a screenshot showing how I currently have things configured.

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9 years 10 months ago #154771

Success! I solved the problem. I found an older post from someone with a similar problem in Europe. Per a reply from Xavier:

"Hi, There is a mistake with the translation, you have to check "Yes" to exclude the shipping fee."

So, fellow USA users: be sure to check YES for "Percentage fee including Shipping."

I guess sometimes No really does mean Yes! ;-)

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