Carousel enabled gives blank page

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7 years 6 months ago #179183

-- url of the page with the problem -- : better4u.co.uk/index.php?option=com_cont...cle&id=58&Itemid=274
-- HikaShop version -- : HikaShop Business: 2.3.4
-- Browser(s) name and version -- : All

When I enable the carousel in Hika Business, the page it is assigned to comes up blank with just 1 product image link (random product on refresh). If I click on the link, it takes me to the product displayed, but otherwise the page is completely blank - see image. Only by disabling the carousel module can I get the page back to its original state.

I have created 3 different modules following the documentation and it is the same on all of them. Any suggestions out there?

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7 years 6 months ago #179185

Hi,

You got a PHP fatal error.
Please check your PHP error log in order to have more details about the issue.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 6 months ago #179277

I downloaded the error-log, cleared the text and uploaded it back onto the server. When it was blank, I tried loading the page above again. Having read the new errors, I am still none the wiser as to why it does not work. I have now attached the new 'error-log as a text file, perhaps it will make more sense to you.

Attachments:

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7 years 6 months ago #179283

Hi,

Nothing related to our issue.
Please set the "error reporting level" to "maximum" in your Joomla global configuration ; it would display the PHP errors before exiting to page processing.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 6 months ago #179348

I have turned error reporting to maximum, cleaned the error-log page then tried to reload the page mentioned. From 0 bytes, the error log went straight to 5431 bytes. As above, I have attached the txt file. Hopefully this will show what the problem is.

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7 years 6 months ago #179358

Hi,

Allowed memory size of 33554432 bytes exhausted (tried to allocate 3980 bytes) in /administrator/components/com_hikashop/helpers/image.php on line 865

Please increase your PHP memory limitation ; 32MB is too few for an e-commerce website with image processing.
You will find more details in our forum on Internet looking for "Allowed memory exhausted".

Kind regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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