Category image not displayed

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6 years 8 months ago #212244

-- url of the page with the problem -- : www.jvk-start4.nl/
-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.4.3
-- PHP version -- : 5.5
-- Browser(s) name and version -- : all
-- Error-message(debug-mod must be tuned on) -- : -

The category slider on the bottom of this site www.jvk-start4.nl/ have to show only car-logo's, but some logo's aren't showed. Instead of that a product image is showed.

See attachment!

Jan

Attachments:

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6 years 8 months ago #212246

Hi,

HikaShop has no system to display the image of a product of the category instead of the image of the category.
So I would first recommend to check the settings of your category. It probably is associated with the image that you see on your frontend. Change it to the one you want and that will fix the problem.

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6 years 8 months ago #212261

The images are all ok at the categories.
Have a look here: www.jvk-start4.nl/shop/alles/category/15-merken

Jan

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6 years 8 months ago #212290

Hi,

I see. That's because you've changed the images in between the creation of the two listings.
Go in the media/com_hikashop/upload/thumbnails/ folder via FTP and delete everything in it.
HikaShop will then regenerate the thumbnails with the correct image.

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6 years 8 months ago #212387

I deleted all the images out of thumbnails.
It didn't help in fhe slider, but it's now also wromg in the category page.

Have a look: www.jvk-start4.nl/shop/alles/category/15-merken and see the attachments.

Jan

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6 years 8 months ago #212405

I don't see how that's possible.
Please provide a backend access so that we can analyse the problem:
www.hikashop.com/support/contact-us.html

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6 years 8 months ago #212664

I sent you credetials.
Will you have a look?

Jan

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6 years 8 months ago #213050

Nicolas,

Will you please have a look?

Kind regards
Jan van Kuijk

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6 years 8 months ago #213087

Hi,

I've checked your website and the thumbnails are properly generated.
The main image of that category is: www.jvk-start4.nl/media/com_hikashop/upload/volvo.jpg
So it's normal that the thumbnail generated is this one.
And on the backend, you get another thumbnail because the thumbnails are generated in the media/com_hikashop/upload/thumbnail_xxxxyyy folders that you didn't delete.
Delete these folders and you'll get the same thumbnail are the frontend because the problem is with the origin image which is not correct, not with HikaShop.

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6 years 8 months ago #213098

Hi Nicolas,

It seems te be solved!

Thanks!

Jan

CU in Poland: www.joomla-day.pl/program/prelegenci/128-jan-van-kuijk :-)

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