Get rid of confirmed status

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11 years 9 months ago #119279

How do I get rid of the order created status? Right now it sets any orders that are sent to authorize.net as created. This is really confusing for the merchant if the customer doesn't proceed with submitting a payment (ie changes their mind and closes the window). It's also confusing to the customer because they will also get a confirmed email when their payment is accepted. I've tried unpublishing the created category under System > Created to no avail.

I want to get rid of the created status altogether. Just have confirmed, cancelled, refunded, and shipped. How do I do this?

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11 years 9 months ago #119296

Hi,

You can't and you don't have to.

The created status is just a "must have" because we can't create an order which is already confirmed, cancelled, refunded or shipped.
Some times, you have to create the order before paying it. You can redirect the use to authorize if he doesn't have an order. Otherwise he will have nothing to pay.. because he has no order.

But we have in HikaShop a cron plugin which change the order status of "old" created orders to cancel. So, if the customer does not pay the order in the X minutes, the order will be cancelled automatically.
It requires a cron task configure for that (configured by you or provide by us with commercial version of HikaShop).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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