Shipping Method Buttons Must Always Move Forward

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11 years 7 months ago #131908

-- url of the page with the problem -- : arthrem.co.nz/
-- HikaShop version -- : 2.2.2
-- Joomla version -- : 3.1.16
-- PHP version -- :
-- Browser(s) name and version -- :
-- Error-message(debug-mod must be tuned on) -- :

My client's customers are usually older in age and don't 'figure things out' easily.
Here is what is happening:

  1. They place items in cart and go to checkout.
  2. They sign in and then select the shipping method.
  3. They get to the end, then hit BACK to double-check they selected the right shipping method.
  4. To go forward, they try clicking on the SAME shipping button they did before -- which now does nothing.
When the shipping method button is clicked on the first time it will AUTOMATICALLY take people to the next section on checkout.
BUT if they go back and try hitting that same button again, it will NOT move them forward.
These people simply do not see the NEXT button.

They then get frustrated and completely leave the site without purchasing.

Solution:
It would be really great to have the shipping method buttons ALWAYS move the customer to the next checkout section.

Last edit: 11 years 7 months ago by MSTACE.

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  • Posts: 12953
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11 years 7 months ago #131966

Hi,

1. If you don't want your customer to hit back, to see what shipping method they selected, you can :
- Add the "status" action to each step which will tell you what shipping method you have selected. you'll be able to do it through your checkout workflow ("Hikashop->System->Configuration->Checkout").
- Regroup all your checkout action, in ONE step through your checkout workflow ("Hikashop->System->Configuration->Checkout").

2. You should also make sure that you have set the "Auto submit shipping and payment methods selection" option to YES through "Hikashop->System->Configuration->Checkout" so that your shipping selection will automatically be submitted.

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