-- url of the page with the problem -- :
arthrem.co.nz/
-- HikaShop version -- : 2.2.2
-- Joomla version -- : 3.1.16
-- PHP version -- :
-- Browser(s) name and version -- :
-- Error-message(debug-mod must be tuned on) -- :
My client's customers are usually older in age and don't 'figure things out' easily.
Here is what is happening:
- They place items in cart and go to checkout.
- They sign in and then select the shipping method.
- They get to the end, then hit BACK to double-check they selected the right shipping method.
- To go forward, they try clicking on the SAME shipping button they did before -- which now does nothing.
When the shipping method button is clicked on the first time it will AUTOMATICALLY take people to the next section on checkout.
BUT if they go back and try hitting that same button again, it will NOT move them forward.
These people simply do not see the NEXT button.
They then get frustrated and completely leave the site without purchasing.
Solution:
It would be really great to have the shipping method buttons ALWAYS move the customer to the next checkout section.