online VAT control success if field is empty

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11 years 2 months ago #152542

Hello,
I've settled ON the online vat number control.
During the checkout process, when company field is filled and Company's VAT Number is empty the software apply the rules of online VAT control success (it doesn't add VAT).

It's a big problem because it validates the order even if there is not any Company VAT Number and I'm getting wrong payment!

Hikashop version: VAT HikaShop [1403011738]

What have I to do?

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11 years 2 months ago #152709

Hi,

We don't have the problem on our end. This indicates that the tax rules are not configured correctly. Please provide a screenshot of the listing of tax rules (menu System>Taxes) on your website.

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11 years 2 months ago #152715

Hello,
Herewith you can find the screenshot.
The shop is located in Spain, taxes should be applied to spanish persons and companies, to all EU persons, EU companies with not EU-VAT-Number (here is where the script fails) while should NOT be applied to EU companies with verified EU-VAT-Number.
The online verification works fine as long as (in checkot process) I left blank both Company name and VAT Number fields, or if I fill out both Company name and VAT number fields. I I fill only the company name (leaving empty VAT number field), the online verification accepts it as veriefied and doesn't include VAT in the bill.

Best regards.

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11 years 2 months ago #152722

Hi,

It looks like your screenshot doesn't contain all the tax rules of your website.
Could you also provide the rest ?

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11 years 2 months ago #152799

this is the rest

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11 years 2 months ago #152809

I see that you have twice the "individuale" rule for España in your tax rules listing to it might help not having duplicates.
Otherwise, I would recommend to also check the "Default address type" option of the configuration of HikaShop and make sure that it's still set to its default value 'individual' or it won't select the correct type of client for your addresses even if your tax rules are correct.

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10 years 10 months ago #167415

Hello,
I'm still stuck with this problem.
I've disabled the second "individuale" rule for España in tax rules (and yes, the script default address type is on individual) but still the script doesn't apply the VAT by entering ONLY the company name.
Please, help me as any time customer fill this field to add some more info the script doesn't add the VAT and this is a big problem!
Thank you.

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10 years 10 months ago #167478

Hi,

Please provide a backend access to your website and we'll look at your settings:
hikashop.com/support/contact-us.html

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10 years 10 months ago #167691

done.
Thank you.

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10 years 9 months ago #169487

Hi,
I sent you the access data more than 2 weeks ago but haven't received any feedback from you so far..

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10 years 9 months ago #169632

Hi,

Sorry for the delay.
I tried to access your backend today but I got this error when I tried:
take.ms/8PAau
Could you double check that the access is still working ?

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10 years 9 months ago #169646

Hi,
yes it is working.

As we have a protected connection (https) since few days, probably you still have in cache the old one. I had to clean my cache following a tutorial I found on the net because I have got the same error just after started the protected connection.

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10 years 9 months ago #169888

Hi,
I'm having the same error right now.
I've to investigate...

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10 years 9 months ago #169893

Hi,
ok, once you get the 500 error just add '?option=com_hikashop' in navigation bar and load the page.
It works. Don't ask me why, I'm still investigating.
Thank you.

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10 years 9 months ago #169898

Hi,
ok I fixed it. Now it works fine and you can log in.

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10 years 9 months ago #172290

Hi,

Just to inform that it is still not possible to access to the admin panel.
Last checks redirect us to the front-end website ; it's not possible to log-in in the backend, we can not see the backend login page.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 8 months ago #175148

Hi,
it seems I was able to fix it by myself. Thank you.

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10 years 8 months ago #175781

Hi,
It seems I wasn't able to fix it.
I've just sent you data access with contact-us form.
Thanks in advance,
claudio

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10 years 7 months ago #178350

Hi,

Thanks for the PM with working credentials.
I don't know if Nicolas did not update the thread when he manage your message by the contact form ; but it was not working when I tested it two weeks ago.
Well ! Your PM contains valid account, so I was able to access to your website.

The first part is that you can use the HikaShop "zone" in order to create a specific tax zone.
Thanks to it, you can create (or edit) a tax zone, like "Europe" and include all countries that you have to tax.
It will be easier to have one single entry in the listing than every countries.

The other point I see is that, you do not have rule for "company without tax number".
So I think that is the reason of your problem. When a company does not have a valid VAT number, HikaShop won't find any tax rule in your configuration.
So you should add an entry for that companies too.

Kind regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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