Have to click "finish and pay" 2x before sending

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10 years 7 months ago #177828

-- HikaShop version -- : 2.3.4
-- Joomla version -- : 3.3.6

Hi guys. We are working on a upgrade from joomla 2.5 to joomla 3.

While testing we found a issue with the "finish and pay" button during checkout.. the user needs to click it 2x to be redirected.

To create this issue.

1. goto the link above
2. click "add to cart"
3. login using demo3/demo1234
4. click "next"
5. select authorize.net and accept the terms and conditions (also strange becuase it is selected ... caching??)
6. click "finish and pay" and nothing.
7 click "finish and pay" again and it will redirect.. don't worry about the error on authorize.net

Please advise on two items.

1. how to avoid the need to 2x click "finish and pay"
2. is the "terms and conditions" selected on your end? That checkbox should be blank.

Many thanks for all the work you guys do.

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10 years 7 months ago #177837

Hi,

1. Turn on the "auto submit shipping and payment methods selection" option of the configuration in order to avoid that with your current checkout workflow.

2. The terms and conditions checkbox is not checked by default on your website.
If you see it checked, it's because you already checked it before.

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10 years 7 months ago #177933

Hi.

1. that seems to go against the solution for the issue in ticket # #177624 here:

www.hikashop.com/forum/checkout/872694-u...-payment.html#177624


2. Ok thanks.

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10 years 7 months ago #177958

Hi,

Then turn on the on and download again the 2.3.4 install package and install it again on your website and that should help.

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10 years 7 months ago #178107

Sorry, I am still trying to solve both issues (this one and ticket #177624)

Please have a look at the screenshot: awesomescreenshot.com/0ea3s6r503

Attachments:

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10 years 7 months ago #178109

Hello,
if you set that option to YES, your page will automatically "reload" so that the choice of your customer will be submited and that their cart will be updated.

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10 years 7 months ago #178217

Correct. I understand.

I would like the page to not reload AND i don't want user to have to click "finish and pay" 2x...

This seems to be a bit of a bug.

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10 years 7 months ago #178287

Hi,

It seems but in fact no.
When you select a shipping/payment method ; it will affect the order by changing is price for example.
And also selecting a shipping method could allow you to select some payment method which wouldn't be available before.
But when the cart price changed, there is an obligation to display the final total to the customer before processing the payment.

That's why using an option to auto-select or to automatically submit when selecting ; allow to always display the final total and process the payment when the user click on "finish".

This kind of problem will be fix in HikaShop 3.0 where we planned to make a refactoring of the checkout (using ajax and dynamic refresh).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 7 months ago #178294

Ok. I understand. We sell event tickets so the "shipping" is not relevant.

Will look forward to the ajax/dynamic refresh solution and will stick with the url call for now.

Thanks.

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