user points problem

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6 years 6 months ago #280461

-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.2
-- PHP version -- : 5.5
-- Error-message(debug-mod must be tuned on) -- : none

hi

I'm trying to use the user points but the computation on the front end is not correct.

When you purchase the item and check your orders it is correct, the computation on checkout is the one with issues

example
hockshop user point = 10000
item purchase = 2,000

configuration is below

the results is

You have 10000 User Points.
You can use 1248 Points to have a discount of 1,248.00 PHP.
Do you want to use these Points ?

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Last edit: 6 years 6 months ago by ronron.

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6 years 6 months ago #280462

Hello,

Since you're using HikaShop 2.6.4 and not the latest version (3.2.0) ; you do not have the latest fixes and improvements.
So I would recommend you to first try with the latest available (and supported) version.
www.hikashop.com/support/documentation/5...ashop-changelog.html

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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6 years 6 months ago #280641

hi jerome

im not confident on the upgrade at the moment because we have a lot of customizations on the site. honestly we just launched the cart capability this october 15 and we want to hang on to our installation until the end of december.

is there any forums threads or tips i can check out to try to resolve my issue?

thank you

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6 years 6 months ago #280684

Hello,

You can make a search among topics by typing User points 2.6.4, you will see several topics about this, hope you will find your root issue.

Regards

Last edit: 6 years 6 months ago by Philip.

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