E-Mail after Checkout without additional fields

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  • Hikashop Business
2 days 23 hours ago #291421

-- url of the page with the problem -- : www.gusts-party-zubehoer.ch
-- HikaShop version -- : 3.4.0
-- Joomla version -- : 3.8.6
-- PHP version -- : 5.6.34
-- Browser(s) name and version -- : Chrome 65.0.3325.181

Hello,

We have a strange problem. We assume this problem came up with an update of Hikashop, because it worked fine for the first two years.

Description:
we added some extra fields to the order confirmation. the e-mail after checkout contains the order details but all the extra fields disappeared.

When sending the e-mail later from the related order out of the Hikashop admin area, it works as expected. the e-mail comes with the order details AND all additional fields to the inbox.

We like to have the same output on the order confirmation after checkout like from the order admin in Hikashop admin.

Your help is very appreciated.
Thank you!
Best regards

Hermann

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  • MODERATOR
2 days 13 hours ago #291422

Hi,

Since HikaShop 3.0, we've redone the display settings for the custom order fields.
So first, check that they are configured like you want and save them once.
If you don't see them in the emails but you have the email display setting activated in the fields and the fields are in the order details, it means that you have modified the emails in the System>Emails menu and that you have overrides from an old version.
In that case, delete the customization of the preload for these emails and redo the customization (if any in the preload) using the new version of the code and it should work.

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