Checkout gives error 500 and "Not enough information to process payment"

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  • Hikashop Essential
4 months 2 hours ago #300936

-- url of the page with the problem -- : www.zappi.info
-- HikaShop version -- : 4.0.1
-- Joomla version -- : 3.9.0
-- PHP version -- : 7.2
-- Browser(s) name and version -- : Any browser
-- Error-message(debug-mod must be tuned on) -- : Not enough information to process payment

After checkout an Error 500 shows up, after refreshing an error page from checkout/ CCIdeal plugin shows: Not enough information to process payment (this is the link: zappi.info/shop/producten/checkout/confi...atform&task=bankform

The order is created in Hikashop, in the client account the order is visible. But the payment doesn't begin .

This error came together with the update either of Joomla 3.9.0 or from Hikashop 4.00 - I don't know.

The test payment of CCideal is working fine.

Can any one help me here ?

Last edit: 4 months 2 hours ago by zeguers.

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  • Hikashop Essential
4 months 2 hours ago #300937

In error log I get this message:

Fatal error: Cannot declare class Sisow, because the name is already in use in /zappi.info/public_html/libraries/sisow/sisow.php on line 2

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  • Hikashop Essential
4 months 2 hours ago #300939

I changed over to Mollie, sorry for Sisow ! But now everything works fine again.

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  • MODERATOR
3 months 3 weeks ago #300941

Hello,

If you have other issue ; Please contact the plugin support team.
The link you got target another component than HikaShop and the fatal error is not within HikaShop.
Unfortunately, we can't do anything.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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