Terms & Conditions - no selection - goes to the first step

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5 years 3 months ago #302208

-- HikaShop version -- : 4.01
-- Joomla version -- : 3.9.1

Hi,
I have 4 purchase steps. First address + login, second- basket, third delivery and payment, fourth summary and Terms & Conditions. When the agreement is not selected, I click buy, it moves me to the first step. How to configure to display a warning. I do not want to go back to the previous version Hika.
Additional question: in the second step I have a basket, but I do not want to show the cost of transport - is it possible?

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5 years 3 months ago #302216

Hello,

Can you provide an Url link to process some tests by ourselves, and add your checkout workflow part AND checkout part configuration.
Awaiting news from you.

Regards

Last edit: 5 years 3 months ago by Philip.

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5 years 3 months ago #302250

Hi Philip,
Here is a product that you can add to the cart and go through the purchase path:
tappi.klient-admin.studioprzylesie.pl/na...wozek-spacerowy-k2go

Attachment configuration

Attachments:

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5 years 3 months ago #302304

Can I count on some support?

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5 years 3 months ago #302339

Hello,
In the meantime, I found another mistake. What I wrote about applies to the entire purchase path. In the case of mandatory fields, it also does not work properly - no error message (no mandatory field filled in).
Here is a link to a working purchase path where "Checkout legacy = yes" is enabled:
tappi.klient-admin.studioprzylesie.pl/na...-puzle-animal-joueco

Here is a link to a non-functioning purchase path where the "Checkout legacy = no" option is disabled:
tomek.demo5.pl/nasza-oferta/produkt/382-...-puzle-animal-joueco

Please, solve the problem.

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5 years 3 months ago #302359

Hi,

First, please try again with the default template of Joomla.
Because I'm suspecting that your template is not displaying the error messages.
Let us know if you get errors in that case, and if so, what are they ?
Then, please provide a backend access along with a FTP access and a link to this thread via our contact form so that we can investigate the issue.
www.hikashop.com/support/contact-us.html

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5 years 3 months ago #302471

Hi Nicolas,
I checked the default Joomla template. It seemed to work. That's why I passed the problem to the template manufacturer. This one checked and it turned out that it was not the template's fault. The problem was Hika's configuration. The purchase process was set to force the start menu. It was enough to change to none. Works correctly. Thank you for your time and tips in finding a solution to the problem.

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