Cant order on monday for tuesday

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  • Hikashop Business
5 years 3 months ago #302241

-- HikaShop version -- : 4.0.1
-- Joomla version -- : 3.9.1
-- PHP version -- : 7.2.21
-- Browser(s) name and version -- : Chrome
-- Error-message(debug-mod must be tuned on) -- : Foutieve datum voor het veld 'Kies ophaal of bezorg datum'

Hi,

Sunday and Monday are excluded in the date picker. However we get a error message if the client wants to order on monday for tuesday.

Can you help us out?

Kind regards,
Raoul

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5 years 3 months ago #302260

Hello,

Of course we will help you, for start help us to better understand situation by provide these kind of elements :
- Date picker (Custom field) configuration screenshot
- An url link in order to see and process some tests by ourselve
- a step by step procedure to reproduce the issue.
- Any element that can help us to get the root issue.

Awaiting news from you.
Regards

Last edit: 5 years 3 months ago by Philip.

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  • Posts: 88
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5 years 3 months ago #302271

Hi Hika,

Screenshots;





mikske.nl/product/4-brasbrood

The client has all days open now because they don't want to miss orders. It only happens if you try to order on sunday or monday for tuesday.
If you want to have access to the administrator send me a private mail. Then you can block the next day to make a test.

Kind regards,
Raoul

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5 years 3 months ago #302273

Hi,

So what error do you get when you try to purchase on a Monday with a date on Tuesday ?
Also, note that you have configured a "waiting days" to 1. So this means that you don't want people to be able to select the next day.
So it's normal that Tuesday would be forbidden by the system if you're ordering on a Monday, because of that setting.
If you don't want that, then you should leave the "waiting days" setting empty.

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5 years 2 months ago #304146

Hello Nicolas,

We can't exclude two days in the week. See the screencasts for the problem on the shop. The next day after the forbidden days should be an available delivery date. The same day should not be able to be selected for the customer. I tried both options. A wailting day and no waiting day.

totoweb.nl/images/support/mikske.mp4

totoweb.nl/images/support/mikske2.mp4

Kind regards,
Raoul

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5 years 2 months ago #304166

Hello,

Several things to say, first don't use video we prefer use screenshot in order to get elements in the order that suit or way to work.
Here, we have to look all video.
Only screenshot with scheme, description or text.
Plus, we are sorry but we don't read dutch, so your screenshot have to be in english.

Sorry for this return but we are awaiting news from you to help you.
Regards

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5 years 2 months ago #304178

Hi,

Again with the screenshots. I forbid wednesday and thursday and no waiting days. If I choose friday as the delivery date I getv the message incorrect date.

Kind regards,
Raoul

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5 years 1 month ago #304189

Hi,

Ahh, it's clearer now.
So your problem is actually that you get an error message that the day is forbidden if you select the next day of a forbidden day.
That's typical of a timezone issue.
So you need to check the timezone of your Joomla configuration, of your user account and of your PHP so that they correspond to your timezone.
Also, if you access the settings of the date picker custom field plugin via the Joomla plugins manager, there is a "set hour" setting which you can try to toggle and which can help with timezone issues in some cases.

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