Checkout error invalidAddressError

  • Posts: 11
  • Thank you received: 1
  • Hikashop Business
5 years 1 month ago #304848

-- HikaShop version -- : 4.0.2
-- Joomla version -- : 3.9.3
-- Error-message(debug-mod must be tuned on) -- : checkout/error/invalidAddressError

Hi I get this error when trying to pay with paypal in hikashop, (see screenshot / url) here is no place to enter card info for payment.

This is url I get up when I am directed to paypal:
www.paypal.com/webapps/shoppingcart?flow...e&code=ADDRESS_ERROR

Can you help me?

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  • Posts: 81539
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  • MODERATOR
5 years 1 month ago #304852

Hi,

Apparently there is an issue with the address your website send to PayPal.
I see that you've removed the address_state and the address_country custom fields from your addresses via the menu Display>Custom fields.
That's probably why PayPal doesn't like it.
You have two solutions you can try:
- reenable them, delete the address of your user account and recreate it with these new fields
- modify the settings of the PayPal payment method, via the menu System>Payment methods to not send the address data to PayPal (the customer might have to reenter it on PayPal's website).

The following user(s) said Thank You: abfilm

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