No Address Block on Checkout

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  • Hikashop Business
4 months 3 weeks ago #305205

-- HikaShop version -- : 4.0.2 Business
-- Joomla version -- : 3.9.3

Hi. I've set up our checkout flow as:

1. Login/Registration + Address + Shipping
2. Payment + Coupon + Notes + TOU
3. End

...I can see the address block when I first checkout, but after logging in, the Address Block doesn't show anymore.

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  • MODERATOR
4 months 3 weeks ago #305210

Hi,

To me, it looks like you don't have an "address" view in the "checkout workflow" setting of your HikaShop configuration.
You should definitely see the address block after you login.
Could you provide a screenshot of all the settings under the "checkout" tab of the HikaShop configuration ?
Could you also check if you have the folder templates/YOUR_TEMPLATE/html/com_hikashop/checkout via FTP ?
If you do, try renaming it in order to deactivate all the view overrides and see if that helps.

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  • Hikashop Business
4 months 3 weeks ago #305246

Pre-Login:



After Login:


Checkout Settings:

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  • Posts: 24
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  • Hikashop Business
4 months 3 weeks ago #305247

UPDATE: the issue has been resolved. We corrected some modifications done to the checkout screens, and the problem has been addressed.

Thanks for the quick reply, Nicolas!
As always, excellent support from the Hikashop team!

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