white page - checkout

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  • Hikashop Business
1 month 1 week ago #319799

-- HikaShop version -- : HikaShop Business: 4.3.0
-- Joomla version -- : Joomla! 3.9.18
-- PHP version -- : 7.4
-- Error-message(debug-mod must be tuned on) -- : white page

Hi

i just get a white page at the last step - checkout.

same logged in or guest. The template has no overrides.

At the backend i can see the orders.

Any idea?
Nadine

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Last edit: 1 month 1 week ago by web4studio.

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1 month 1 week ago #319801

Hi,

Hard to say what is the exact solution as the error could come from a plugin triggered after the order is created, or the sending of the emails, or something else.
The first thing to do here is to activate the "error reporting" and "debug mode" settings of the Joomla configuration and try again. You should then get an error message on that blank page which will help understand where the problem is coming from.

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  • Posts: 31
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  • Hikashop Business
1 month 6 days ago #319907

Solved.

It was caused by one.com web hoster, because they allow only php mailer sending through emails which are registered inside the hosting panel.

Thank you anyway...

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