white page - checkout

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  • Hikashop Business
3 years 10 months ago #319799

-- HikaShop version -- : HikaShop Business: 4.3.0
-- Joomla version -- : Joomla! 3.9.18
-- PHP version -- : 7.4
-- Error-message(debug-mod must be tuned on) -- : white page

Hi

i just get a white page at the last step - checkout.

same logged in or guest. The template has no overrides.

At the backend i can see the orders.

Any idea?
Nadine

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Last edit: 3 years 10 months ago by web4studio.

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3 years 10 months ago #319801

Hi,

Hard to say what is the exact solution as the error could come from a plugin triggered after the order is created, or the sending of the emails, or something else.
The first thing to do here is to activate the "error reporting" and "debug mode" settings of the Joomla configuration and try again. You should then get an error message on that blank page which will help understand where the problem is coming from.

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  • Posts: 61
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  • Hikashop Business
3 years 10 months ago #319907

Solved.

It was caused by one.com web hoster, because they allow only php mailer sending through emails which are registered inside the hosting panel.

Thank you anyway...

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