Administrator gets confirmation email before payment has been completed

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  • Hikashop Business
1 month 1 week ago #319851

-- HikaShop version -- : 4.2.1
-- Joomla version -- : 3.9.16

The administrator receives the order-email when the client is redirected to the payment gateway.
We tried a bunch of gateways, but always get the same result. That's kind of nasty, because for a lot of orders where the cc payment does not succeed we get the confirmation email.
We would filter them out already by not sending the mail to our administrators.

Any way to change this? Is this solved differently in the newer (4.3) version?

Thanks in advance!

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1 month 6 days ago #319854

Hi,

You're mistaken.
HikaShop sends 4 emails relative to the order:
- one to the admin when the order is created, before the payment is made (order admin notification)
- one to the admin after the payment is made (payment notification)
- one to the user when the order is created, before the payment is made (order creation notification)
- one to the user after the payment is made (order status notification)
You can check the emails sent for an order in the menu Customers>Emails history, and you can configure these emails in the System>Emails menu.
You probably want to disable the "order admin notification" so that the admin is not notified when the order is created, only when it's paid.
And if you don't receive the "payment notification" email, check if the email is sent in the email history. If not, check if the order status is changed to "confirmed".
If not, it means that you have a problem with the payment notification :
www.hikashop.com/support/documentation/i...or.html#notification
If yes, then it means that the email "payment notification" might be disabled, or that the "payment notification email address" setting in the HikaShop configuration has been emptied instead of containing the email address where to send that email.

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  • Hikashop Business
2 weeks 5 days ago #320767

Hi,

thanks for your response, we checked everything and realized that the payment notification email is not being sent.
The strange thing is, we checked the list you sent us and can confirm that:

  • It is enabled
  • It is not empty
  • It is sent to the same email-address as the other mails

I've added some screenshots from the admin-panel showing those settings.

What else could be wrong?
Is there any easy way to debug it?

Thanks
Best regards

Ps.: Note that in the screenshots the order creation mail is disabled now, that one worked, but we do not want the admin to receive it.

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  • Hikashop Business
2 weeks 5 days ago #320768

Sorry, to attachments weren't uploaded correctly

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Last edit: 2 weeks 5 days ago by pixxelfactory.

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2 weeks 4 days ago #320773

Hi,

Are the orders status changed to confirmed automatically by the payment plugin ?
If no, then you have an issue with the payment notification from the payment gateway to the payment plugin:
www.hikashop.com/support/documentation/i...or.html#notification
If yes, then it means that something needs to be changed in the payment plugin as it's not telling HikaShop to notify the admin.
Which payment plugin are you using ?

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