Do not show shipping cost until it's calculated

-- url of the page with the problem -- : www.luxminime.com
-- HikaShop version -- : 4.3.0
-- Joomla version -- : 3.9.20
-- PHP version -- : 7.2.31

Hi,
I have some free shipping options, but a shipping cost is displayed as soon as the client views the cart. They then leave the site because they think they have to pay for shipping.
Can you let me know how to remove visibility of shipping until it has been calculated.
Thanks.

Hello,

The solution will be to directly change the ordering of you shipping methods via "Hikashop->System->Shipping methods" and put the free shipping method first.

Kind regards,
Mohamed.

Hi,
Thanks for your help.
The free shipping method is already first?
Ideally, I would like no reference to shipping until the customer address has ben entered. Is this possible?

Regards,
Colin.

Hello Colin,

In that case you should make sure that the free shipping available to your customers as soon they put an item in their cart, and that their default shipping address match with the restriction your have set for that shipping address.

You can for example clear your browser cache and session and test it again.

Kind regards,
Mohamed.

Hi,
The shipping cost shows before any address information is entered?

Regards,
Colin.

Hello Colin,

Yes, the checkout will always pre-select the first information the first shipping method available based on :
- Products in your cart
- Your default shipping address that you can configure through the user control panel on the "Adresses" tab

Kind regards,
Mohamed.

The first shipping method is free?
There is no user address to configure because they have not even registered as a user yet?

Is there a way not to show any shipping information until it has been calculated?

Regards,
Colin.

Hello,

There is no user address to configure because they have not even registered as a user yet?

Is there a way not to show any shipping information until it has been calculated?

Thanks Mohamed,

I will need to customise the "show_block_cart" file.
Can you let me know which line I need to comment out.

Regards,
Colin.

Hello Colin,

Well, if you just want to always hide the shipping price through the cart detail line, then you still have the "Show shipping price" through the "Cart" step of your checkout workflow.

Else you'll have to adapt the code through these lines :

if(!empty($this->options['show_price']) && !empty($cart->shipping) && !empty($this->options['show_shipping'])) {
?>
<tr>
	<td colspan="<?php echo $row_count - 2; ?>" class="hikashop_cart_empty_footer"></td>
	<td id="hikashop_checkout_cart_shipping_title" class="hikashop_cart_shipping_title hikashop_cart_title"><?php
		echo JText::_('HIKASHOP_SHIPPING');
	?></td>
	<td class="hikashop_cart_shipping_value" data-title="<?php echo JText::_('HIKASHOP_SHIPPING'); ?>">
		<span class="hikashop_checkout_cart_shipping">
<?php
	if(isset($this->value)) {
		echo $this->value;
	} else {
		$shipping_price = null;
		foreach($cart->shipping as $shipping) {
			if(!isset($shipping->shipping_price) && isset($shipping->shipping_price_with_tax) ) {
				$shipping->shipping_price = $shipping->shipping_price_with_tax;
				//$shipping->shipping_price_with_tax = 0.0;
			}
			if(isset($shipping->shipping_price)) {
				if($shipping_price === null)
					$shipping_price = 0.0;
				if(empty($this->options['price_with_tax']) || !isset($shipping->shipping_price_with_tax))
					$shipping_price += $shipping->shipping_price;
				else
					$shipping_price += $shipping->shipping_price_with_tax;
			}
		}
		if($shipping_price !== null)
			echo $this->currencyClass->format($shipping_price, $cart->full_total->prices[0]->price_currency_id);
	}
?>
		</span>
	</td>
</tr>
<?php
}

Hi Mohamed,

Thanks for this.
I have checked the Workflow and I can't see the "Show shipping price" option?

Regards,
Colin

... also, I tried the code but it still adds a shipping cost in the total?

Regards,
Colin

Hello,

This code will only change the way the shipping price line is displayed.

Regarding the "Show shipping price" , you'll find it through the cart step of your checkout workflow via "Hikashop->System->Configuration->Checkout"

Kind regards,
Mohamed.

Hi,
Please see the screenshot I have already sent. The option "Show shipping price" isn't there.
I'm losing money because of this. Can you take a look at the secreenshot asap and advise.

Hello,

You're right, seems like that option wasn't added, we'll test it again on our end, add it through the last Hikashop version and notify you so that you'll just have to download it through our website, and install it.

Kind regards,
Mohamed.

Hi,

Thanks for this.

Can you let me know how long it will take. Also, just to confirm it will not add any shipping cost to the total until it is calculated.

Regard,
Colin.

Hello Colin,

We just made a new package with that new option, you'll just have to download it through our website, install it and test it again.

Kind regards,
Mohamed.

Hi,

Installed and tested, but it's just the same.
"Show shipping price" is set to "No".
I place an item in the cart and it displays a shipping cost. I enter addres details and the shipping cost goes to zero.
I am losing sales because customers are leaving the site thinking thet have to pay postage.
I need this fixing ASAP please.

Regards,
Colin.

Hello Colin,

Do you have a customization on the "Show_block_cart" file of the "Checkout" view of your front-end template ? If that's the case, you should remove it and test it again.

Else, can you send use a temporary back-end access to your website, so that we can directly test it? Thank you.
You can send it using our contact form and specifying a link to that thread in your message:
www.hikashop.com/support/contact-us.html

Kind regards,
Mohamed.