Order confirmation still send to BCC even when this field is empty

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  • Hikashop Business Hikashop Essential
3 years 2 months ago #330435

-- HikaShop version -- : 4.4.1
-- Joomla version -- : 3.9.25
-- PHP version -- : 7.3.27
-- Browser(s) name and version -- : all browsers
-- Error-message(debug-mod must be tuned on) -- : No error message, but strange e-mail behaviour

Hi there,

My order creation and order confirmation is still send to my superuser-mailaddress via the BCC field, even when there is no override in SYSTEM / EMAILS. How can I disable this?

Thanks,
Peter

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  • MODERATOR
3 years 2 months ago #330446

Hi,

Please note that the "order notification" email of your screenshot is only used when you click on the "email" button of the order details page.
The order creation and order confirmation emails are other emails:
- order creation notification sent to the customer when order is created
- order admin notification sent to the admin when order is created
- order status notirfication sent to the customer when order is confirmed
- payment notification sent to the admin when order is confirmed
So either:
- you're not looking at the correct email in System>Emails and you need to check the BCC setting of these order emails
- the BCC setting is actually fine, but what you think is a copy (made using BCC) of the order creation notification and order status notification emails are actually the two other emails, order admin notification and payment notification. And thus if you don't want these, you need to disable them.

The following user(s) said Thank You: remcovolbeda

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