Cart empties on the last checkout step

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  • Hikashop Essential
1 month 1 week ago #331437

-- HikaShop version -- : 4.4.1
-- Joomla version -- : 3.9.5
-- PHP version -- : 7.2
-- Browser(s) name and version -- : Firefox
-- Error-message(debug-mod must be tuned on) -- : None

Hi everyone,

New member. I just installed Hika Shop with Square payment extension and added a test product. The system shows the cart and takes me through the checkout process for entering billing information. When I click on the last step to enter the credit card information the cart empties. I've tested several times and it always happens.

Any assistance is greatly appreciated.

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  • MODERATOR
1 month 1 week ago #331444

Hi,

The fact that the cart is emptied there is normal since the order has already been created at that point. So you're paying for the order, not the cart.
Now, if you change the "clean cart when order is" setting of the HikaShop configuration to "confirmed" instead of "created", then the cart will only be emptied after the payment.
So in your case, since you're displaying the cart module on the checkout, it indeed makes sense to change that option.

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