Customer doesnt get registered

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2 years 10 months ago #333885

-- HikaShop version -- : 4.4.3
-- Joomla version -- : 3.9.23
-- PHP version -- : 7.4.14
-- Browser(s) name and version -- : Chrome

Hi
This is the scenario:
Our products are all subscription based - when a user wishes to subscribe, they are required to enter a username and password.
However when I set the checkout form up, I choose NOT to display the register button , because there is a next button at the bottom - If I have the register button as well, people are getting confused as to what to do - ie. clickm register first or click next. They assume that clicking next will register them.
So I remove the register button and just have the next button - expecting that this will do the registration, but it doesnt. It just pops up with an error saying the person doesnt exist.

How can I get this to work smoothly please?

Thanks

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2 years 9 months ago #333915

Hi,

Whether the customer uses the "next" button or the "register" button, both will register them. So your assumption is correct that it should work fine the way you set it up.
What is the exact error message you get ?
Could you provide a link to the shop so that we could check on the issue there ?

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