checkout/task-step/step-2 -> 0 Call to a member function addRecord() on null

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7 months 3 weeks ago #354940

-- HikaShop version -- : 3.0.1
-- Joomla version -- : 3.6.5
-- PHP version -- : 7.1
-- Browser(s) name and version -- : all
-- Error-message(debug-mod must be tuned on) -- : 0 Call to a member function addRecord() on null

hi

i change website to new server, but same version of php 7.1 but
when customer want choice method payment i have this error in checkout/task-step/step-2
0 Call to a member function addRecord() on null

debug say

Call stack
# Function Location
1 JApplicationCms->execute() /home/users/tampons-web/www/tampons-web.fr/index.php:49
2 JApplicationSite->doExecute() /home/users/tampons-web/www/tampons-web.fr/libraries/cms/application/cms.php:261
3 JApplicationSite->dispatch() /home/users/tampons-web/www/tampons-web.fr/libraries/cms/application/site.php:230
4 JComponentHelper::renderComponent() /home/users/tampons-web/www/tampons-web.fr/libraries/cms/application/site.php:191
5 JComponentHelper::executeComponent() /home/users/tampons-web/www/tampons-web.fr/libraries/cms/component/helper.php:380
6 require_once() /home/users/tampons-web/www/tampons-web.fr/libraries/cms/component/helper.php:405
7 hikashopController->execute() /home/users/tampons-web/www/tampons-web.fr/components/com_hikashop/hikashop.php:77
8 JControllerLegacy->execute() /home/users/tampons-web/www/tampons-web.fr/administrator/components/com_hikashop/helpers/helper.php:1728
9 checkoutController->step() /home/users/tampons-web/www/tampons-web.fr/libraries/legacy/controller/legacy.php:702
10 checkoutLegacyController->step() /home/users/tampons-web/www/tampons-web.fr/components/com_hikashop/controllers/checkout.php:77
11 checkoutLegacyController->after_confirm() /home/users/tampons-web/www/tampons-web.fr/components/com_hikashop/controllers/checkout_legacy.php:375
12 hikashopOrderClass->save() /home/users/tampons-web/www/tampons-web.fr/components/com_hikashop/controllers/checkout_legacy.php:1713

can you help me please ?
thanks
stephan

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7 months 3 weeks ago #354941

Hello,

We process some test directly on your website and wasn't able to reproduce your issue, so :
- Can you process a test with another user account? With another browser?
- Provide a detailed step by step to reproduce the issue (be very specific url link to product as a start, and each step details everything).

Another thing, note that if we refer to your error message, it seems (to be confirmed) that HikaShop is not involved in the cause of this error.
Regards

Last edit: 7 months 3 weeks ago by Philip.

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